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We're growing and now hiring web chat customer service and sales representatives (Mon-Fri work schedules) in Bloomington. Join our web chat team and get involved in the next generation of customer engagement. You'll learn new skills, make lifelong friendships, make an impact, and belong to the Afni family. 

Join us and fuel your passion for work and life.

See our Open Positions in Bloomington and Apply Online

MLK 800x400

1310 Martin Luther King Drive | Bloomington, IL

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Call Center Project Coach

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Collections Specialist

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Customer Care Representative

Details

Customer Service Representative

Details

Instructor

Details

Litigation Specialist

Details

Recovery Program Coach

Details

Skip Tracer

Details

Spanish Bilingual Collections Representative

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Subrogation Specialist

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Web Chat Customer Service and Sales Representative

BRK 800x400

404 Brock Drive | Bloomington, IL

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Audit Lead

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Financial Analyst

Call Center Project Coach

Location

1310 Martin Luther King Jr Dr, Bloomington, IL 61701

Description

Afni is hiring a Call Center Project Coach to join our fun team in Bloomington, Illinois. In this role, you'll supervise and develop a team of call center agents. You'll drive performance, build a happy team, and help develop individual skills.

As an Afni Call Center Project Coach, you'll:

  • Work with a team of people and help them get the most out of their natural talents.
  • Manage a team of 15 or more call center agents who intact with our clients' customers who call us to get help.
  • Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small.
  • Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap.
  • Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff.
  • Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results.

When you join Afni, we will:

  • Instantly make you part of our global family of people focused on making really good customer experiences happen.
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Support you with a strong manager and excellent leadership team.
  • Give you full access to our amazing set of perks and benefits that include all the typical things you'd expect, plus some nice extras.

Requirements

Bring it. You're qualified if you:

  • Have managed a team for at least six months.
  • Are a strong leader and good relationship builder.
  • Have a naturally positive attitude.
  • Know your way around Microsoft Office products.
  • Are a problem-solver with a genuine desire to help people be successful.
  • Can work on more than one thing at a time and know how to prioritize.
  • Are ready to be part of a team and contribute to Afni's success.
  • Can pass a criminal background check.
  • Are at least 18 years old and legally able to work in the U.S.
  • Have earned a high school diploma or GED.

Collections Specialist

Location

1310 Martin Luther King Jr Dr, Bloomington, IL 61701

Description

Afni is hiring Collections Specialists who will work in a third party, debt purchase environment. The Collection Specialist will utilize inbound and outbound contacts; attempt to contact consumers in order to negotiate pay arrangements on aged debt, while following federal, state and client collection guidelines and laws.

What you will be doing:

  • Utilize a variety of techniques and tools to locate appropriate parties to establish payment arrangements on aged receivables.
  • Identify and negotiate payments terms and methods.
  • Overcome stalls and objections and suggest money sources for debt payments.
  • Identify payment options and secure information for administrative processing.
  • Handle multiple client portfolios and adhere to specific client guidelines relating to settlement of an account.

Requirements

What you need:
  • High School diploma or GED and two months of general industry knowledge
  • Trained in support of the Fair Debt Collection Practices Act (FDCPA)
  • International Association of Credit and Collections (ACA) certification preferred
  • Demonstrated strong verbal and written communication skills
  • Demonstrated experience involved in negotiations, sales or collections
  • Ability to diffuse escalated situations
  • Basic navigation of PC
  • Basic understanding of financial reports, demonstrated basic math skills
  • Demonstrated ability to multi-task with attention to detail
  • Basic logic and comprehension skills
  • Ability support/ train on multiple accounts

The form takes just a few minutes to complete.

Click on Apply Now and complete the form. You can even self-schedule a time for the next steps, which is an in-person interview at our contact center, located at 1310 Martin Luther King Jr. Dr. You can also stop by during our normal recruiting hours:

8 a.m. to 5 p.m. on Mondays, Tuesdays, and Wednesdays
8 a.m. to 7 p.m. on Thursdays
9 a.m. to 5 p.m. on Fridays
10 a.m. to 2 p.m. 3rd Saturday of each month

Customer Care Representative

Location

1310 Martin Luther King Jr Dr, Bloomington, IL 61701

Description

The primary function of the Customer Care Representative is to assist customers with account-related requests and inquiries. Correspondence will be predominately via email, but some outbound callbacks may be required. The Customer Care Representative will acquire and employ a strong understanding of client's product lines and business processes to ensure issues are resolved promptly and thoroughly.

 

RESPONSIBILITIES

  • Correspond with client consumers by email to resolve account questions.
  • Contact consumers by telephone, as required, to handle issues that cannot be resolved via email.
  • Complete ongoing training on client product knowledge and procedural changes, as applicable.
  • Identify process enhancements to continually refine the project's efficiency and effectiveness.

Requirements

What you will need:
  • High school diploma or equivalent and at least two months of customer service experience in a call center or service-related industry (telecommunications, retail, foodservice, or similar).
  • Demonstrated strong verbal and written communications skills are required with the ability to navigate multiple client systems efficiently, and possess strong attention to detail. 
  • Must be high-energy, professional and able to build rapport with customers primarily through written communication. 
  • Proficiency with Microsoft Office Suite and experience working with computers and computer applications. 
  • Ability to learn quickly and adapt easily to procedural changes. Ongoing training required to maintain a thorough knowledge of existing procedures and client's product lines and service offerings to ensure consistent and accurate resolution of customers' questions.

Customer Service Representative

Location

1310 Martin Luther King Jr Dr, Bloomington, IL 61701

Description

Afni is hiring customer service representatives seeking to sell various services to the telecommunications client through inbound and outbound calls and occasionally performs order placement. The representatives may be required to engage in some customer service and follow a general script with some problem solving.

What you will be doing:

  • Answer incoming telephone calls in a prompt, professional, and friendly manner. Research and resolve customer complaints to ensure customer retention and satisfaction. 
  • Collect information from the customer and places product/service orders. The representative transfers the call to the appropriate source when unable to provide the requested information. 
  • Enter data into the computer utilizing various Afni and client-software packages. 
  • Attend training to update system and product knowledge. Participate in team meetings and coaching sessions. 

Requirements

What you will need:
  • A high school diploma or G.E.D. is required. Two to six months relevant customer service experience is preferred.
  • Ability to meet typing and accuracy requirements set by the client is required.
  • Capable of performing basic mathematical functions including addition, subtraction, multiplication, and division by hand or by using a calculator.
  • Previous experience working with computers and computer applications is preferred.
  • Communicates clearly and logically using appropriate written and oral techniques.
  • Demonstrates a sincere interest in listening to and responding to customer concerns and solving their issue in a timely manner.
  • Works well with others and treats all individuals with respect.
  • Consistently demonstrates accuracy and attention to detail.

The form takes just a few minutes to complete.

Click on Apply Now and complete the form. You can even self-schedule a time for the next steps, which is an in-person interview at our contact center, located at 1310 Martin Luther King Jr. Dr. You can also stop by during our normal recruiting hours:

8 a.m. to 5 p.m. on Mondays, Tuesdays, and Wednesdays
8 a.m. to 7 p.m. on Thursdays
9 a.m. to 5 p.m. on Fridays
10 a.m. to 2 p.m. 3rd Saturday of each month

Instructor

Location

1310 Martin Luther King Jr Dr, Bloomington, IL 61701

Description

Afni is hiring for Instructors who will be responsible for entry level training and supervisory duties to support and develop call center consultants to attain project goals.

What you will be doing:

  • Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner than promotes transfer of knowledge and application of skills. Instructors promote retention through effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance. During instruction, provided and manage an environment that fosters trust, learning and performance.
  • Inspect, monitor trends, coach, motivate and develop project team of Customer Service Representatives (CSR's) to achieve Afni's performance objectives and individual / team goal attainment.
  • Manage classroom dynamics through coaching / documenting undesired behaviors.
  • Plan and prepare for instruction making sure that appropriate instructional methods and materials are used for specific mode of learning.
  • Administer attendance and payroll records and reports.

Requirements

What you will need:
  • High school diploma required with some post-secondary education preferred.
  • One to two years supervisory experience and / or delivering training in a business or call center industry or environment is preferred.
  • Proven leadership, teaching / facilitation, and creative problem solving skills are preferred.
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of staff and clients in a diverse environment is required.
  • Solid presentation experience using flexible delivery methods (lecture, computer-based/assisted, performance, facilitation, cooperative learning) and tools/technology is preferred.
  • Awareness of or some experience in design, development, implementation, and evaluation of training plans, curricula, and methodology is preferred.
  • Ability to handle multiple tasks and work with shifting priorities is required.
  • Proficiency with Microsoft Office products is required.

Litigation Specialist

Location

1310 Martin Luther King Jr Dr, Bloomington, IL 61701

Description

Afni is hiring Litigation Specialists that are primarily responsible for the preparation and tracking of litigation filings and negotiating offers with attorneys. They establish, review and maintain claim files and works toward resolution. The incumbent serves as a mentor to Litigation Support and Litigation Coordinators to help promote their professional growth. A general knowledge of court filing, responding and counter claiming is expected. The Litigation Specialist has authority to approve settlement offers. Cases are managed in accordance with state regulations and prescribed recovery best practices.

The Litigation Specialist may perform some or all of the duties listed below:

  • Respond promptly and professionally to client, insured, and attorney requests and to other incoming calls.
  • Review files using a diary system in order to handle correspondence. Review and document all mail.
  • Process letters and authority requests.
  • Process subrogation files in varying lines of business including auto, property, medical and uninsured.
  • Gather claim information based on information and liability factors. Determine claim amounts and review subrogation.
  • Research the application of laws and statutes as it applies to specific claims in each state.
  • Review files for adequacy of investigation and measure of damages to determine whether to pursue arbitration, collection or litigation.
  • Prepare and review the initial content of each file while documenting and tracking all ongoing verbal and written correspondence in the AS400 system as well as applicable client systems.
  • Review legal expenses and recommend payment or make appropriate adjustments.
  • Act as a liaison between the client and attorneys
  • Negotiate liability ranges and arrange payment with insurance carriers and self-insured entities.

Requirements

What you will need:

  • High school diploma or GED
  • One to three years of proven subrogation, claims or legal experience.
  • Ability to type 30 WPM with 85% accuracy
  • Previous experience using Microsoft Office products
  • Successful completion of relevant insurance industry courses strongly preferred.
  • Special investigative expertise preferred
  • Ability to work independently and interact well within a team environment
  • Strong analyzing and negotiating techniques
  • Excellent organizational and time-management skills
  • Demonstrated ability to multi-task with attention to detail
  • Responds to internal and external requests in a timely manner and work to deliver quality service
  • Communicates clearly and logically using appropriate written and oral techniques.
  • Seeks clarification for unclear or missing information
  • Consistently demonstrates accuracy and attention to detail
  • Demonstrated reasoning and problem solving abilities

Recovery Program Coach

Location

1310 Martin Luther King Jr Dr, Bloomington, IL 61701

Description

Afni is hiring a Program Coach to join our fun Receivables Management team in Bloomington, Illinois. In this role, you'll manage a team of consumer collections agents. You'll drive performance, build a happy team, and help develop individual skills.

 As an Afni Program Coach, you'll:

  • Work with a team of people and help them get the most out of their natural talents.
  • Manage a team of 10 or more consumer collections agents, who are responsible for making contact with our clients' past due customers and negotiating payments.
  • Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small.
  • Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap.
  • Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff.
  • Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results.

 When you join Afni, we will:

  • Instantly make you part of our global family of people focused on making really good customer experiences happen.
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Support you with a strong manager and excellent leadership team.
  • Give you full access to our amazing set of perks and benefits that include all the typical things you'd expect, plus some nice extras.

Requirements

Bring it. You're qualified if you:

  • Have managed a team for at least two months.
  • Are a strong leader and good relationship builder.
  • Have a naturally positive attitude.
  • Are a problem-solver with a genuine desire to help people be successful.
  • Can work on more than one thing at a time and know how to prioritize.
  • Are ready to be part of a team and contribute to Afni's success.
  • Can successfully complete hiring assessments and our collections training program.
  • Can pass a criminal background check.
  • Are at least 18 years old and legally able to work in the U.S.
  • Have earned a high school diploma or GED.

Skip Tracer

Location

1310 Martin Luther King Jr Dr, Bloomington, IL 61701

Description

Afni is hiring Skip Tracers that will utilize various investigative techniques to locate any new consumer information. Incumbent will also process mail and client requests within the Unisured Motorist group.

What you will be doing:

  • After determining who the responsible party is on each account, the incumbent will utilize Skip Tracing and investigative techniques to obtain new contact information on that consumer. They will determine the next course of action(s) to take on the account varying from restarting the letter series to moving the account to an attorney and / or closing the account.

Requirements

What you will need:
  • High School diploma or GED and 6-12 months of general industry knowledge.
  • Proficiency with Microsoft Office
  • Demonstrated strong verbal and written communication skills
  • Demonstrated ability to multi-task with attention to detail
  • Demonstrated reasoning and problem solving abilities.
  • Strong organizational, interpersonal and time management skills.
  • Seeks clarification for unclear or missing information.
  • Responds to internal and external requests in a timely manner and works to deliver quality service.

Spanish Bilingual Collections Representative

Location

1310 Martin Luther King Jr Dr, Bloomington, IL 61701

Description

Now accepting applicants for future positions

Bilingual Collectors utilize inbound and outbound contacts, attempt to contact consumers in order to negotiate pay arrangements on aged debt, within federal, state and client collection guidelines and laws.

What you will be doing:

  • Utilize various skip tracing techniques to locate right parties in order to negotiate payment arrangements on aged receivables.
  • When right party is reached, negotiate payment terms and methods. The negotiation process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.
  • Overcome stalls and objections & suggest money sources for debt payment.
  • Utilize payment options (credit cards, direct checks) and secure this information so that administrative services can then process.
  • Utilize batch & manual skip tracing resources to locate consumers who are no longer at the address and number provided.
  • Handle multiple client portfolios and adhering to specific client guidelines relating to settlement of accounts, etc.
  • Attain and keep in good standing all required state licenses.
  • Utilize FDCPA knowledge in the collection process.
  • Must be working toward ACA certification.

Requirements

You're qualified if you:
  • A high school diploma and relevant experience in a sales, collections, or related role is preferred.
  • Must be fluent in Spanish
  • Ability to communicate clearly with proper grammar and diction usage that is easily understood by the customer and proper telephone etiquette is required. 
  • PC and keyboard knowledge and ability to type at least 15 words per minute is required.
  • Ability to perform basic mathematical functions including addition, subtraction, multiplication and division of whole and fractional numbers by hand or using a calculator.
  • Must be willing to submit to a background security investigation, which discloses both felony and misdemeanor convictions.

The form takes just a few minutes to complete.

Click on Apply Now and complete the form. You can even self-schedule a time for the next steps, which is an in-person interview at our contact center, located at 1310 Martin Luther King Jr. Dr. You can also stop by during our normal recruiting hours:

8 a.m. to 5 p.m. on Mondays, Tuesdays, and Wednesdays
8 a.m. to 7 p.m. on Thursdays
9 a.m. to 5 p.m. on Fridays
10 a.m. to 2 p.m. 3rd Saturday of each month

Subrogation Specialist

Location

1310 Martin Luther King Jr Dr, Bloomington, IL 61701

Description

Afni is hiring Subrogation Specialists that are primarily responsible for assisting in the recovery of subrogation claims typically from insurance carriers and self-insured entities. The incumbent, evaluates, validates, reviews, maintains and closes claim files working toward cost effective resolutions. The Subrogation Specialist supports more tenured Specialists, handles the setup of the claims, completes the SCP, sends out the demands, will make follow up calls to the OIC's, process mail and releases, etc. Cases are managed in accordance with state regulations and prescribed recovery best practices.

The Subrogation Specialist may perform some or all of the duties listed below:

  • Respond promptly and professionally to client, insured, and carrier requests and to other incoming calls.
  • Review files using a diary system in order to handle correspondence. Review and document all mail.
  • Process letters and authority requests.
  • Process carrier to carrier subrogation files in varying lines of business including auto medical and uninsured.
  • Gather claim information based on information and liability factors. Determine claim amounts and review subrogation.
  • Research the application of laws and statutes as it applies to specific claims in each state.
  • Review files for adequacy of investigation and measure of damages to determine whether to pursue arbitration, collection or litigation.
  • Prepare and review the initial content of each file while documenting and tracking all ongoing verbal and written correspondence in the AS400 system as well as applicable client systems.

Requirements

What you will need:
  • High school diploma or GED
  • One to three years of proven subrogation or claims experience that includes substantial exposure to carrier to carrier claims is preferred
  • Ability to type 30 WPM with 85% accuracy
  • Previous experience using Microsoft Office products
  • Ability to work independently and interact well within a team environment
  • Strong analyzing techniques
  • Excellent organizational and time-management skills
  • Demonstrated ability to multi-task with attention to detail
  • Responds to internal and external requests in a timely manner and work to deliver quality service
  • Communicates clearly and logically using appropriate written and oral techniques.
  • Seeks clarification for unclear or missing information
  • Consistently demonstrates accuracy and attention to detail
  • Demonstrated reasoning and problem solving abilities

Web Chat Customer Service and Sales Representative

Location

1310 Martin Luther King Jr Dr, Bloomington, IL 61701

Description

Our web chat sales and service reps are paid an hourly wage plus performance bonuses.

We're hiring web chat customer sales and service representatives for our contact center operations in Bloomington, Illinois. When customers visit our clients' websites and need help, our sales and service reps invite them to chat, make connections, answer questions, solve problems, and get people happily on their way. Are you ready to be successful, advance your career, make friends, and make a difference? Join us and fuel your passion for work and life.

As an Afni Web Chat Representative, you will:

  • Work in our contact center and help customers using web chat technology.
  • Help customers with their accounts. People chat with us because they have billing questions, are having product and service trouble, need to upgrade or downgrade their accounts, and want or need to buy products. We're here to help them.
  • Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both.
  • Stick to your schedule, show up for work on time, and get involved with our company's culture and activities. The more you invest in your career here, the more we can give back to you.

When you join Afni, we will:

  • Start you off with an hourly pay, well above the minimum wage.
  • Give you ways to earn more every single month through commissions, bonuses, and incentives.
  • Instantly make you part of our global family of diverse people focused on making excellent customer experiences happen.
  • Show you a clear career path and provide the tools you need to earn more responsibilities and promotions.
  • Offer you the perks and benefits you'd expect, plus some surprise perks you'll love.
  • Make work comfortable and fun with a jeans and t-shirts dress code along with plenty of fun events and activities.

 

Requirements

Bring it. You're qualified if you:

  • Are at least 18 years old.
  • Have a high school diploma or GED.
  • Have excellent writing skills and know your way around a keyboard.
  • Can use a computer and navigate the web.
  • Love to help people.
  • Are ready to be part of a team and contribute to Afni's success.
  • Can pass a criminal background check and a drug screen.
  • Are a good multi-tasker. Our web chat representatives usually are interacting with 2-3 customers at a time.

The form takes just a few minutes to complete.

Click on Apply Now and complete the form. You can even self-schedule a time for the next steps, which is an in-person interview at our contact center, located at 1310 Martin Luther King Jr. Dr. You can also stop by during our normal recruiting hours:

8 a.m. to 5 p.m. on Mondays, Tuesdays, and Wednesdays
8 a.m. to 7 p.m. on Thursdays
9 a.m. to 5 p.m. on Fridays
10 a.m. to 2 p.m. 3rd Saturday of each month

 

Audit Lead

Location

404 Brock Dr, Bloomington, IL 61701

Description

Afni is hiring an Audit Lead who will be responsible for the leadership of the audit portion of the compliance department. The Audit Lead is also responsible for initiating and monitoring remediation of issues identified, maintenance of Afni's call analytics program and internal investigations.

What you will be doing:

  • Responsible for enhancing internal audit functions to further align to company strategy and risk. Oversight of risk-based internal audits in accordance with the annual audit plan, increasing value and reducing costs of compliance-related activities. Apply the concepts of Enterprise Risk Management to help identify, assess, mitigate and proactively consider emerging risks.
  • Leadership and development responsibilities for the audit portion of the compliance department. This includes support and direction of the employee's specific to their development level.
  • Creation and maintenance of new and existing procedures. Change management responsibilities for notifications of changes in compliance expectations within procedures and documentation; this may include training, verbal communications, and written communications.
  • Monitor, review, evaluate, and maintain Afni's call analytics program.

Requirements

What you will need:

  • Associates degree in relevant field preferred
  • Five or more years of collection experience preferred.
  • Applicable Compliance designations from ACA International
  • Knowledge of FDCPA requirements and policy manual requirements.
  • Proven experience using problem solving and deductive reasoning abilities.
  • Proficiency with Microsoft Office products.
  • Strong verbal and written communication skills.
  • Strong organizational skills with the ability to pay attention to detail.

Financial Analyst

Location

404 Brock Dr, Bloomington, IL 61701

Description

Analytical. Focused. Detail oriented. Are you an accounting professional with the drive to achieve success and hold yourself to a high standard of excellence? If so, we would love to hear from you!

Afni is seeking a Financial Analyst to determine and implement management accounting procedures and methods. The incumbent will build and maintain production process models to analyze operations performance as well as assist in strategic planning and provide feedback to executive and operations leadership.

 What you will be doing:

  • Prepare and analyze various management reports in accordance with departmental guidelines.
  • Examine and review unusual variances. Make recommendations when applicable for process improvement.
  • Utilize production models to forecast and budget various data points (operational and financial)
  • Prepare models for new business opportunities and ad hoc analysis.
  • Meet and work directly with company leadership at all levels throughout the company. Make suggestions/recommendations regarding budget analysis and financial reporting to support business unit and departmental goals.
  • Ensure expenses are allocated correctly. Resolve discrepancies.

Requirements

What you will need:

  • Bachelor degree in Business, Accounting or Finance. MBA, CPA or CMA preferred.
  • 5+ years of work experience in a process driven environment preferred.
  • Familiarity with standard concepts including statistical analysis methods, practices and procedures of management accounting.
  • Desire to seek collaborative solutions to address customer issues.
  • Exemplary written and verbal communication skills.
  • Ability to build cross functional relationships.
  • Be able to articulate thought process and rationale behind decision making.
  • Willingness to seek out new tasks, training and coaching and assimilates feedback to improve performance.
MLK 800x400

1310 Martin Luther King Drive | Bloomington, IL

Call Center Project Coach

Afni is hiring a Call Center Project Coach to join our fun team in Bloomington, Illinois. In this role, you'll...

Show More + Apply Now

Call Center Project Coach

Apply Now

Location

1310 Martin Luther King Jr Dr, Bloomington, IL 61701

Description

Afni is hiring a Call Center Project Coach to join our fun team in Bloomington, Illinois. In this role, you'll supervise and develop a team of call center agents. You'll drive performance, build a happy team, and help develop individual skills.

As an Afni Call Center Project Coach, you'll:

  • Work with a team of people and help them get the most out of their natural talents.
  • Manage a team of 15 or more call center agents who intact with our clients' customers who call us to get help.
  • Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small.
  • Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap.
  • Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff.
  • Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results.

When you join Afni, we will:

  • Instantly make you part of our global family of people focused on making really good customer experiences happen.
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Support you with a strong manager and excellent leadership team.
  • Give you full access to our amazing set of perks and benefits that include all the typical things you'd expect, plus some nice extras.

Requirements

Bring it. You're qualified if you:

  • Have managed a team for at least six months.
  • Are a strong leader and good relationship builder.
  • Have a naturally positive attitude.
  • Know your way around Microsoft Office products.
  • Are a problem-solver with a genuine desire to help people be successful.
  • Can work on more than one thing at a time and know how to prioritize.
  • Are ready to be part of a team and contribute to Afni's success.
  • Can pass a criminal background check.
  • Are at least 18 years old and legally able to work in the U.S.
  • Have earned a high school diploma or GED.

Collections Specialist

Afni is hiring Collections Specialists who will work in a third party, debt purchase environment. The Collection Specialist will utilize...

Show More + Apply Now

Collections Specialist

Apply Now

Location

1310 Martin Luther King Jr Dr, Bloomington, IL 61701

Description

Afni is hiring Collections Specialists who will work in a third party, debt purchase environment. The Collection Specialist will utilize inbound and outbound contacts; attempt to contact consumers in order to negotiate pay arrangements on aged debt, while following federal, state and client collection guidelines and laws.

What you will be doing:

  • Utilize a variety of techniques and tools to locate appropriate parties to establish payment arrangements on aged receivables.
  • Identify and negotiate payments terms and methods.
  • Overcome stalls and objections and suggest money sources for debt payments.
  • Identify payment options and secure information for administrative processing.
  • Handle multiple client portfolios and adhere to specific client guidelines relating to settlement of an account.

Requirements

What you need:
  • High School diploma or GED and two months of general industry knowledge
  • Trained in support of the Fair Debt Collection Practices Act (FDCPA)
  • International Association of Credit and Collections (ACA) certification preferred
  • Demonstrated strong verbal and written communication skills
  • Demonstrated experience involved in negotiations, sales or collections
  • Ability to diffuse escalated situations
  • Basic navigation of PC
  • Basic understanding of financial reports, demonstrated basic math skills
  • Demonstrated ability to multi-task with attention to detail
  • Basic logic and comprehension skills
  • Ability support/ train on multiple accounts

The form takes just a few minutes to complete.

Click on Apply Now and complete the form. You can even self-schedule a time for the next steps, which is an in-person interview at our contact center, located at 1310 Martin Luther King Jr. Dr. You can also stop by during our normal recruiting hours:

8 a.m. to 5 p.m. on Mondays, Tuesdays, and Wednesdays
8 a.m. to 7 p.m. on Thursdays
9 a.m. to 5 p.m. on Fridays
10 a.m. to 2 p.m. 3rd Saturday of each month

Customer Care Representative

The primary function of the Customer Care Representative is to assist customers with account-related requests and inquiries. Correspondence will be...

Show More + Apply Now

Customer Care Representative

Apply Now

Location

1310 Martin Luther King Jr Dr, Bloomington, IL 61701

Description

The primary function of the Customer Care Representative is to assist customers with account-related requests and inquiries. Correspondence will be predominately via email, but some outbound callbacks may be required. The Customer Care Representative will acquire and employ a strong understanding of client's product lines and business processes to ensure issues are resolved promptly and thoroughly.

 

RESPONSIBILITIES

  • Correspond with client consumers by email to resolve account questions.
  • Contact consumers by telephone, as required, to handle issues that cannot be resolved via email.
  • Complete ongoing training on client product knowledge and procedural changes, as applicable.
  • Identify process enhancements to continually refine the project's efficiency and effectiveness.

Requirements

What you will need:
  • High school diploma or equivalent and at least two months of customer service experience in a call center or service-related industry (telecommunications, retail, foodservice, or similar).
  • Demonstrated strong verbal and written communications skills are required with the ability to navigate multiple client systems efficiently, and possess strong attention to detail. 
  • Must be high-energy, professional and able to build rapport with customers primarily through written communication. 
  • Proficiency with Microsoft Office Suite and experience working with computers and computer applications. 
  • Ability to learn quickly and adapt easily to procedural changes. Ongoing training required to maintain a thorough knowledge of existing procedures and client's product lines and service offerings to ensure consistent and accurate resolution of customers' questions.

Customer Service Representative

Afni is hiring customer service representatives seeking to sell various services to the telecommunications client through inbound and outbound calls...

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Customer Service Representative

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Location

1310 Martin Luther King Jr Dr, Bloomington, IL 61701

Description

Afni is hiring customer service representatives seeking to sell various services to the telecommunications client through inbound and outbound calls and occasionally performs order placement. The representatives may be required to engage in some customer service and follow a general script with some problem solving.

What you will be doing:

  • Answer incoming telephone calls in a prompt, professional, and friendly manner. Research and resolve customer complaints to ensure customer retention and satisfaction. 
  • Collect information from the customer and places product/service orders. The representative transfers the call to the appropriate source when unable to provide the requested information. 
  • Enter data into the computer utilizing various Afni and client-software packages. 
  • Attend training to update system and product knowledge. Participate in team meetings and coaching sessions. 

Requirements

What you will need:
  • A high school diploma or G.E.D. is required. Two to six months relevant customer service experience is preferred.
  • Ability to meet typing and accuracy requirements set by the client is required.
  • Capable of performing basic mathematical functions including addition, subtraction, multiplication, and division by hand or by using a calculator.
  • Previous experience working with computers and computer applications is preferred.
  • Communicates clearly and logically using appropriate written and oral techniques.
  • Demonstrates a sincere interest in listening to and responding to customer concerns and solving their issue in a timely manner.
  • Works well with others and treats all individuals with respect.
  • Consistently demonstrates accuracy and attention to detail.

The form takes just a few minutes to complete.

Click on Apply Now and complete the form. You can even self-schedule a time for the next steps, which is an in-person interview at our contact center, located at 1310 Martin Luther King Jr. Dr. You can also stop by during our normal recruiting hours:

8 a.m. to 5 p.m. on Mondays, Tuesdays, and Wednesdays
8 a.m. to 7 p.m. on Thursdays
9 a.m. to 5 p.m. on Fridays
10 a.m. to 2 p.m. 3rd Saturday of each month

Instructor

Afni is hiring for Instructors who will be responsible for entry level training and supervisory duties to support and develop...

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Instructor

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Location

1310 Martin Luther King Jr Dr, Bloomington, IL 61701

Description

Afni is hiring for Instructors who will be responsible for entry level training and supervisory duties to support and develop call center consultants to attain project goals.

What you will be doing:

  • Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner than promotes transfer of knowledge and application of skills. Instructors promote retention through effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance. During instruction, provided and manage an environment that fosters trust, learning and performance.
  • Inspect, monitor trends, coach, motivate and develop project team of Customer Service Representatives (CSR's) to achieve Afni's performance objectives and individual / team goal attainment.
  • Manage classroom dynamics through coaching / documenting undesired behaviors.
  • Plan and prepare for instruction making sure that appropriate instructional methods and materials are used for specific mode of learning.
  • Administer attendance and payroll records and reports.

Requirements

What you will need:
  • High school diploma required with some post-secondary education preferred.
  • One to two years supervisory experience and / or delivering training in a business or call center industry or environment is preferred.
  • Proven leadership, teaching / facilitation, and creative problem solving skills are preferred.
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of staff and clients in a diverse environment is required.
  • Solid presentation experience using flexible delivery methods (lecture, computer-based/assisted, performance, facilitation, cooperative learning) and tools/technology is preferred.
  • Awareness of or some experience in design, development, implementation, and evaluation of training plans, curricula, and methodology is preferred.
  • Ability to handle multiple tasks and work with shifting priorities is required.
  • Proficiency with Microsoft Office products is required.

Litigation Specialist

Afni is hiring Litigation Specialists that are primarily responsible for the preparation and tracking of litigation filings and negotiating...

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Litigation Specialist

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Location

1310 Martin Luther King Jr Dr, Bloomington, IL 61701

Description

Afni is hiring Litigation Specialists that are primarily responsible for the preparation and tracking of litigation filings and negotiating offers with attorneys. They establish, review and maintain claim files and works toward resolution. The incumbent serves as a mentor to Litigation Support and Litigation Coordinators to help promote their professional growth. A general knowledge of court filing, responding and counter claiming is expected. The Litigation Specialist has authority to approve settlement offers. Cases are managed in accordance with state regulations and prescribed recovery best practices.

The Litigation Specialist may perform some or all of the duties listed below:

  • Respond promptly and professionally to client, insured, and attorney requests and to other incoming calls.
  • Review files using a diary system in order to handle correspondence. Review and document all mail.
  • Process letters and authority requests.
  • Process subrogation files in varying lines of business including auto, property, medical and uninsured.
  • Gather claim information based on information and liability factors. Determine claim amounts and review subrogation.
  • Research the application of laws and statutes as it applies to specific claims in each state.
  • Review files for adequacy of investigation and measure of damages to determine whether to pursue arbitration, collection or litigation.
  • Prepare and review the initial content of each file while documenting and tracking all ongoing verbal and written correspondence in the AS400 system as well as applicable client systems.
  • Review legal expenses and recommend payment or make appropriate adjustments.
  • Act as a liaison between the client and attorneys
  • Negotiate liability ranges and arrange payment with insurance carriers and self-insured entities.

Requirements

What you will need:

  • High school diploma or GED
  • One to three years of proven subrogation, claims or legal experience.
  • Ability to type 30 WPM with 85% accuracy
  • Previous experience using Microsoft Office products
  • Successful completion of relevant insurance industry courses strongly preferred.
  • Special investigative expertise preferred
  • Ability to work independently and interact well within a team environment
  • Strong analyzing and negotiating techniques
  • Excellent organizational and time-management skills
  • Demonstrated ability to multi-task with attention to detail
  • Responds to internal and external requests in a timely manner and work to deliver quality service
  • Communicates clearly and logically using appropriate written and oral techniques.
  • Seeks clarification for unclear or missing information
  • Consistently demonstrates accuracy and attention to detail
  • Demonstrated reasoning and problem solving abilities

Recovery Program Coach

Afni is hiring a Program Coach to join our fun Receivables Management team in Bloomington, Illinois. In this role, you'll...

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Recovery Program Coach

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Location

1310 Martin Luther King Jr Dr, Bloomington, IL 61701

Description

Afni is hiring a Program Coach to join our fun Receivables Management team in Bloomington, Illinois. In this role, you'll manage a team of consumer collections agents. You'll drive performance, build a happy team, and help develop individual skills.

 As an Afni Program Coach, you'll:

  • Work with a team of people and help them get the most out of their natural talents.
  • Manage a team of 10 or more consumer collections agents, who are responsible for making contact with our clients' past due customers and negotiating payments.
  • Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small.
  • Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap.
  • Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff.
  • Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results.

 When you join Afni, we will:

  • Instantly make you part of our global family of people focused on making really good customer experiences happen.
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Support you with a strong manager and excellent leadership team.
  • Give you full access to our amazing set of perks and benefits that include all the typical things you'd expect, plus some nice extras.

Requirements

Bring it. You're qualified if you:

  • Have managed a team for at least two months.
  • Are a strong leader and good relationship builder.
  • Have a naturally positive attitude.
  • Are a problem-solver with a genuine desire to help people be successful.
  • Can work on more than one thing at a time and know how to prioritize.
  • Are ready to be part of a team and contribute to Afni's success.
  • Can successfully complete hiring assessments and our collections training program.
  • Can pass a criminal background check.
  • Are at least 18 years old and legally able to work in the U.S.
  • Have earned a high school diploma or GED.

Skip Tracer

Afni is hiring Skip Tracers that will utilize various investigative techniques to locate any new consumer information. Incumbent will...

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Skip Tracer

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Location

1310 Martin Luther King Jr Dr, Bloomington, IL 61701

Description

Afni is hiring Skip Tracers that will utilize various investigative techniques to locate any new consumer information. Incumbent will also process mail and client requests within the Unisured Motorist group.

What you will be doing:

  • After determining who the responsible party is on each account, the incumbent will utilize Skip Tracing and investigative techniques to obtain new contact information on that consumer. They will determine the next course of action(s) to take on the account varying from restarting the letter series to moving the account to an attorney and / or closing the account.

Requirements

What you will need:
  • High School diploma or GED and 6-12 months of general industry knowledge.
  • Proficiency with Microsoft Office
  • Demonstrated strong verbal and written communication skills
  • Demonstrated ability to multi-task with attention to detail
  • Demonstrated reasoning and problem solving abilities.
  • Strong organizational, interpersonal and time management skills.
  • Seeks clarification for unclear or missing information.
  • Responds to internal and external requests in a timely manner and works to deliver quality service.

Spanish Bilingual Collections Representative

Now accepting applicants for future positions Bilingual Collectors utilize inbound and outbound contacts, attempt to contact consumers in order to...

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Spanish Bilingual Collections Representative

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Location

1310 Martin Luther King Jr Dr, Bloomington, IL 61701

Description

Now accepting applicants for future positions

Bilingual Collectors utilize inbound and outbound contacts, attempt to contact consumers in order to negotiate pay arrangements on aged debt, within federal, state and client collection guidelines and laws.

What you will be doing:

  • Utilize various skip tracing techniques to locate right parties in order to negotiate payment arrangements on aged receivables.
  • When right party is reached, negotiate payment terms and methods. The negotiation process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.
  • Overcome stalls and objections & suggest money sources for debt payment.
  • Utilize payment options (credit cards, direct checks) and secure this information so that administrative services can then process.
  • Utilize batch & manual skip tracing resources to locate consumers who are no longer at the address and number provided.
  • Handle multiple client portfolios and adhering to specific client guidelines relating to settlement of accounts, etc.
  • Attain and keep in good standing all required state licenses.
  • Utilize FDCPA knowledge in the collection process.
  • Must be working toward ACA certification.

Requirements

You're qualified if you:
  • A high school diploma and relevant experience in a sales, collections, or related role is preferred.
  • Must be fluent in Spanish
  • Ability to communicate clearly with proper grammar and diction usage that is easily understood by the customer and proper telephone etiquette is required. 
  • PC and keyboard knowledge and ability to type at least 15 words per minute is required.
  • Ability to perform basic mathematical functions including addition, subtraction, multiplication and division of whole and fractional numbers by hand or using a calculator.
  • Must be willing to submit to a background security investigation, which discloses both felony and misdemeanor convictions.

The form takes just a few minutes to complete.

Click on Apply Now and complete the form. You can even self-schedule a time for the next steps, which is an in-person interview at our contact center, located at 1310 Martin Luther King Jr. Dr. You can also stop by during our normal recruiting hours:

8 a.m. to 5 p.m. on Mondays, Tuesdays, and Wednesdays
8 a.m. to 7 p.m. on Thursdays
9 a.m. to 5 p.m. on Fridays
10 a.m. to 2 p.m. 3rd Saturday of each month

Subrogation Specialist

Afni is hiring Subrogation Specialists that are primarily responsible for assisting in the recovery of subrogation claims typically from insurance...

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Subrogation Specialist

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Location

1310 Martin Luther King Jr Dr, Bloomington, IL 61701

Description

Afni is hiring Subrogation Specialists that are primarily responsible for assisting in the recovery of subrogation claims typically from insurance carriers and self-insured entities. The incumbent, evaluates, validates, reviews, maintains and closes claim files working toward cost effective resolutions. The Subrogation Specialist supports more tenured Specialists, handles the setup of the claims, completes the SCP, sends out the demands, will make follow up calls to the OIC's, process mail and releases, etc. Cases are managed in accordance with state regulations and prescribed recovery best practices.

The Subrogation Specialist may perform some or all of the duties listed below:

  • Respond promptly and professionally to client, insured, and carrier requests and to other incoming calls.
  • Review files using a diary system in order to handle correspondence. Review and document all mail.
  • Process letters and authority requests.
  • Process carrier to carrier subrogation files in varying lines of business including auto medical and uninsured.
  • Gather claim information based on information and liability factors. Determine claim amounts and review subrogation.
  • Research the application of laws and statutes as it applies to specific claims in each state.
  • Review files for adequacy of investigation and measure of damages to determine whether to pursue arbitration, collection or litigation.
  • Prepare and review the initial content of each file while documenting and tracking all ongoing verbal and written correspondence in the AS400 system as well as applicable client systems.

Requirements

What you will need:
  • High school diploma or GED
  • One to three years of proven subrogation or claims experience that includes substantial exposure to carrier to carrier claims is preferred
  • Ability to type 30 WPM with 85% accuracy
  • Previous experience using Microsoft Office products
  • Ability to work independently and interact well within a team environment
  • Strong analyzing techniques
  • Excellent organizational and time-management skills
  • Demonstrated ability to multi-task with attention to detail
  • Responds to internal and external requests in a timely manner and work to deliver quality service
  • Communicates clearly and logically using appropriate written and oral techniques.
  • Seeks clarification for unclear or missing information
  • Consistently demonstrates accuracy and attention to detail
  • Demonstrated reasoning and problem solving abilities

Web Chat Customer Service and Sales Representative

Our web chat sales and service reps are paid an hourly wage plus performance bonuses. We're hiring web chat customer...

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Web Chat Customer Service and Sales Representative

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Location

1310 Martin Luther King Jr Dr, Bloomington, IL 61701

Description

Our web chat sales and service reps are paid an hourly wage plus performance bonuses.

We're hiring web chat customer sales and service representatives for our contact center operations in Bloomington, Illinois. When customers visit our clients' websites and need help, our sales and service reps invite them to chat, make connections, answer questions, solve problems, and get people happily on their way. Are you ready to be successful, advance your career, make friends, and make a difference? Join us and fuel your passion for work and life.

As an Afni Web Chat Representative, you will:

  • Work in our contact center and help customers using web chat technology.
  • Help customers with their accounts. People chat with us because they have billing questions, are having product and service trouble, need to upgrade or downgrade their accounts, and want or need to buy products. We're here to help them.
  • Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both.
  • Stick to your schedule, show up for work on time, and get involved with our company's culture and activities. The more you invest in your career here, the more we can give back to you.

When you join Afni, we will:

  • Start you off with an hourly pay, well above the minimum wage.
  • Give you ways to earn more every single month through commissions, bonuses, and incentives.
  • Instantly make you part of our global family of diverse people focused on making excellent customer experiences happen.
  • Show you a clear career path and provide the tools you need to earn more responsibilities and promotions.
  • Offer you the perks and benefits you'd expect, plus some surprise perks you'll love.
  • Make work comfortable and fun with a jeans and t-shirts dress code along with plenty of fun events and activities.

 

Requirements

Bring it. You're qualified if you:

  • Are at least 18 years old.
  • Have a high school diploma or GED.
  • Have excellent writing skills and know your way around a keyboard.
  • Can use a computer and navigate the web.
  • Love to help people.
  • Are ready to be part of a team and contribute to Afni's success.
  • Can pass a criminal background check and a drug screen.
  • Are a good multi-tasker. Our web chat representatives usually are interacting with 2-3 customers at a time.

The form takes just a few minutes to complete.

Click on Apply Now and complete the form. You can even self-schedule a time for the next steps, which is an in-person interview at our contact center, located at 1310 Martin Luther King Jr. Dr. You can also stop by during our normal recruiting hours:

8 a.m. to 5 p.m. on Mondays, Tuesdays, and Wednesdays
8 a.m. to 7 p.m. on Thursdays
9 a.m. to 5 p.m. on Fridays
10 a.m. to 2 p.m. 3rd Saturday of each month

 

BRK 800x400

404 Brock Drive | Bloomington, IL

Audit Lead

Afni is hiring an Audit Lead who will be responsible for the leadership of the audit portion of the compliance...

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Audit Lead

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Location

404 Brock Dr, Bloomington, IL 61701

Description

Afni is hiring an Audit Lead who will be responsible for the leadership of the audit portion of the compliance department. The Audit Lead is also responsible for initiating and monitoring remediation of issues identified, maintenance of Afni's call analytics program and internal investigations.

What you will be doing:

  • Responsible for enhancing internal audit functions to further align to company strategy and risk. Oversight of risk-based internal audits in accordance with the annual audit plan, increasing value and reducing costs of compliance-related activities. Apply the concepts of Enterprise Risk Management to help identify, assess, mitigate and proactively consider emerging risks.
  • Leadership and development responsibilities for the audit portion of the compliance department. This includes support and direction of the employee's specific to their development level.
  • Creation and maintenance of new and existing procedures. Change management responsibilities for notifications of changes in compliance expectations within procedures and documentation; this may include training, verbal communications, and written communications.
  • Monitor, review, evaluate, and maintain Afni's call analytics program.

Requirements

What you will need:

  • Associates degree in relevant field preferred
  • Five or more years of collection experience preferred.
  • Applicable Compliance designations from ACA International
  • Knowledge of FDCPA requirements and policy manual requirements.
  • Proven experience using problem solving and deductive reasoning abilities.
  • Proficiency with Microsoft Office products.
  • Strong verbal and written communication skills.
  • Strong organizational skills with the ability to pay attention to detail.

Financial Analyst

Analytical. Focused. Detail oriented. Are you an accounting professional with the drive to achieve success and hold yourself to a...

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Financial Analyst

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Location

404 Brock Dr, Bloomington, IL 61701

Description

Analytical. Focused. Detail oriented. Are you an accounting professional with the drive to achieve success and hold yourself to a high standard of excellence? If so, we would love to hear from you!

Afni is seeking a Financial Analyst to determine and implement management accounting procedures and methods. The incumbent will build and maintain production process models to analyze operations performance as well as assist in strategic planning and provide feedback to executive and operations leadership.

 What you will be doing:

  • Prepare and analyze various management reports in accordance with departmental guidelines.
  • Examine and review unusual variances. Make recommendations when applicable for process improvement.
  • Utilize production models to forecast and budget various data points (operational and financial)
  • Prepare models for new business opportunities and ad hoc analysis.
  • Meet and work directly with company leadership at all levels throughout the company. Make suggestions/recommendations regarding budget analysis and financial reporting to support business unit and departmental goals.
  • Ensure expenses are allocated correctly. Resolve discrepancies.

Requirements

What you will need:

  • Bachelor degree in Business, Accounting or Finance. MBA, CPA or CMA preferred.
  • 5+ years of work experience in a process driven environment preferred.
  • Familiarity with standard concepts including statistical analysis methods, practices and procedures of management accounting.
  • Desire to seek collaborative solutions to address customer issues.
  • Exemplary written and verbal communication skills.
  • Ability to build cross functional relationships.
  • Be able to articulate thought process and rationale behind decision making.
  • Willingness to seek out new tasks, training and coaching and assimilates feedback to improve performance.

Working Here

We’re a contact center company representing the world’s best companies. When our clients’ customers contact us – by phone or online - we answer their questions and sometimes even sell products and services. We believe in working hard and treating people with respect.

Make a Difference

When customers connect with us, they need help. With each conversation, you’ll have a chance to resolve an issue and make someone’s day better.

Learn and Grow With Us

Our award-winning training and development programs get you ready to work. And your skills and career will just keep getting better, thanks to our professional development programs. We love watching employees succeed

perks

The Perks

  • Competitive pay
  • Bonus and incentive plans
  • Casual dress code
  • Fun events
  • Optional community projects
  • Paid time off and holidays
  • Medical, dental, and vision insurance
  • Up to $3,000 per year college tuition reimbursement
  • Career advancement
  • Award-winning training