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We're growing and now hiring contact center representatives in Bloomington. Join our team and fuel your passion for work and life. You'll learn new skills, make lifelong friendships, make an impact, and belong to the Afni family. 

Explore our Open Positions in Bloomington

MLK 800x400

1310 Martin Luther King Drive | Bloomington, IL

Details

Collections Specialist

Details

Customer Service Representative

Details

Spanish Bilingual Collections Representative

Details

Web Chat Customer Service and Sales Representative

Collections Specialist

Location

1310 Martin Luther King Jr Dr, Bloomington, IL 61701

Description

Collections Specialists

Afni is hiring Collections Specialists to join our fun receivables management contact center team in Bloomington, Illinois. Our smart, motivated employees connect with customers to negotiate pay arrangements for past-due accounts (debt). Our Collections Specialists start at base rate of $12 per hour with an additional bonus plan. After 6 months, you're eligible to earn $13 per hour plus bonus.

 

Are you ready to be successful, advance your career, make friends, and do meaningful work that makes a difference to people? Our team is made up of above-average people who come to work every day ready to make it even better than the day before. Join our team and fuel your passion for work and life.

 

As a Collections Specialist, you'll:

  • Work in our contact center, wear a headset, and talk to people over the phone. Sometimes customers call us and other times we call them.
  • Help customers with their accounts and negotiate payment arrangements that work for everyone.
  • Listen to understand, respond with empathy, treat customers with respect, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both.
  • Stick to your schedule, show up for work on time, and get engaged with our company's culture and activities. The more you invest in your career, the more it gives back to you.
  • Manage your performance with the help of a management team who will invest in you.

 

When you join Afni, we will:

  • Instantly make you part of our global family of diverse people focused on making really good customer experiences happen.
  • Invest in you from day one with award-winning training and development.
  • Give you ways to earn more every single month through bonus and incentives.
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Offer you the benefits you'd expect, plus some surprise perks you'll love.
  • Give you paid holidays and time off after 90-days of service.
  • Host lots of fun activities, theme days, contests and special events. We believe that work should be fun!
 

Requirements

Bring it. You're qualified if you:

  • Are at least 18 years old and legally eligible to work in the United States.
  • Have a high school diploma or GED
  • Can use a computer and navigate the web.
  • Have a naturally positive attitude.
  • Love to compete and strive to always get better.
  • Consider yourself to be above average.
  • Have a genuine interest in people and a desire to help.
  • Are ready to be part of a team and contribute to Afni's success.
  • Have worked in a call center, debt collection, or customer service environment (preferred)
  • Can pass a criminal background check

 

The form takes just a few minutes to complete.

Click on Apply Now and complete the form. You can even self-schedule a time for the next steps, which is an in-person interview at our contact center, located at 1310 Martin Luther King Jr. Dr. You can also stop by during our normal recruiting hours:

8 a.m. to 5 p.m. on Mondays, Tuesdays, and Wednesdays
8 a.m. to 7 p.m. on Thursdays
9 a.m. to 5 p.m. on Fridays
10 a.m. to 2 p.m. 3rd Saturday of each month

Customer Service Representative

Location

1310 Martin Luther King Jr Dr, Bloomington, IL 61701

Description

We're hiring Entry-level Customer Service Representatives (CSRs) for our call center operations in Bloomington, IL. Afni is a contact center company and our call center agents are the backbone of our business. When customers call us, our CSRs answer the phone, make connections, answer questions, solve problems, and get people happily on their way.

Are you ready to be successful, advance your career, make friends, and do meaningful work that makes a difference to people? Join our global team and fuel your passion for work and life.

As a Call Center Customer Service Representative, you'll:

  • Work in our call center, wear a headset, and talk to customers who call you over the phone.
  • Help customers with their accounts. People call us because they have billing questions, are having product and service trouble, need to upgrade or downgrade their accounts, or want or need to buy products. We're here to help them.
  • Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both.
  • Stick to your schedule, show up for work on time, and get engaged with our company's culture and activities. The more you invest in your career, the more it gives back to you.

 When you join Afni, we will

  • Instantly make you part of our global family of diverse people focused on making really good customer experiences happen.
  • Start you off with an hourly pay, above the minimum wage.
  • Give you ways to earn more every single month through bonus and incentives.
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Offer you the benefits you'd expect, plus some surprise perks you'll love.

Requirements

Bring it. You're qualified if you:

  • Are at least 18 years old.
  • Have a high school diploma or GED.
  • Are legally eligible to work in the United States.
  • Can use a computer and navigate the web.
  • Have a naturally positive attitude.
  • Love to help people.
  • Are ready to be part of a team and contribute to Afni's success.
  • Can pass a criminal background check.

The form takes just a few minutes to complete.

Click on Apply Now and complete the form. You can even self-schedule a time for the next steps, which is an in-person interview at our contact center, located at 1310 Martin Luther King Dr. You can also stop by during our normal recruiting hours:

8 a.m. to 5 p.m. on Mondays, Wednesdays, and Thursdays
8 a.m. to 7 p.m. on Tuesdays
9 a.m. to 5 p.m. on Fridays
10 a.m. to 2 p.m. 3rd Saturday of each month

Spanish Bilingual Collections Representative

Location

1310 Martin Luther King Jr Dr, Bloomington, IL 61701

Description

Now accepting applicants for future positions

Bilingual Collectors utilize inbound and outbound contacts, attempt to contact consumers in order to negotiate pay arrangements on aged debt, within federal, state and client collection guidelines and laws.

What you will be doing:

  • Utilize various skip tracing techniques to locate right parties in order to negotiate payment arrangements on aged receivables.
  • When right party is reached, negotiate payment terms and methods. The negotiation process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.
  • Overcome stalls and objections & suggest money sources for debt payment.
  • Utilize payment options (credit cards, direct checks) and secure this information so that administrative services can then process.
  • Utilize batch & manual skip tracing resources to locate consumers who are no longer at the address and number provided.
  • Handle multiple client portfolios and adhering to specific client guidelines relating to settlement of accounts, etc.
  • Attain and keep in good standing all required state licenses.
  • Utilize FDCPA knowledge in the collection process.
  • Must be working toward ACA certification.

Requirements

You're qualified if you:
  • A high school diploma and relevant experience in a sales, collections, or related role is preferred.
  • Must be fluent in Spanish
  • Ability to communicate clearly with proper grammar and diction usage that is easily understood by the customer and proper telephone etiquette is required. 
  • PC and keyboard knowledge and ability to type at least 15 words per minute is required.
  • Ability to perform basic mathematical functions including addition, subtraction, multiplication and division of whole and fractional numbers by hand or using a calculator.
  • Must be willing to submit to a background security investigation, which discloses both felony and misdemeanor convictions.

The form takes just a few minutes to complete.

Click on Apply Now and complete the form. You can even self-schedule a time for the next steps, which is an in-person interview at our contact center, located at 1310 Martin Luther King Jr. Dr. You can also stop by during our normal recruiting hours:

8 a.m. to 5 p.m. on Mondays, Tuesdays, and Wednesdays
8 a.m. to 7 p.m. on Thursdays
9 a.m. to 5 p.m. on Fridays
10 a.m. to 2 p.m. 3rd Saturday of each month

Web Chat Customer Service and Sales Representative

Location

1310 Martin Luther King Jr Dr, Bloomington, IL 61701

Description

Our web chat sales and service reps are paid an hourly wage plus performance bonuses.

We're hiring web chat customer sales and service representatives for our contact center operations in Bloomington, Illinois. When customers visit our clients' websites and need help, our sales and service reps invite them to chat, make connections, answer questions, solve problems, and get people happily on their way. Are you ready to be successful, advance your career, make friends, and make a difference? Join us and fuel your passion for work and life.

As an Afni Web Chat Representative, you will:

  • Work in our contact center and help customers using web chat technology.
  • Help customers with their accounts. People chat with us because they have billing questions, are having product and service trouble, need to upgrade or downgrade their accounts, and want or need to buy products. We're here to help them.
  • Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both.
  • Stick to your schedule, show up for work on time, and get involved with our company's culture and activities. The more you invest in your career here, the more we can give back to you.

When you join Afni, we will:

  • Start you off with an hourly pay, well above the minimum wage.
  • Give you ways to earn more every single month through commissions, bonuses, and incentives.
  • Instantly make you part of our global family of diverse people focused on making excellent customer experiences happen.
  • Show you a clear career path and provide the tools you need to earn more responsibilities and promotions.
  • Offer you the perks and benefits you'd expect, plus some surprise perks you'll love.
  • Make work comfortable and fun with a jeans and t-shirts dress code along with plenty of fun events and activities.

 

Requirements

Bring it. You're qualified if you:

  • Are at least 18 years old.
  • Have a high school diploma or GED.
  • Have excellent writing skills and know your way around a keyboard.
  • Can use a computer and navigate the web.
  • Love to help people.
  • Are ready to be part of a team and contribute to Afni's success.
  • Can pass a criminal background check and a drug screen.
  • Are a good multi-tasker. Our web chat representatives usually are interacting with 2-3 customers at a time.

The form takes just a few minutes to complete.

Click on Apply Now and complete the form. You can even self-schedule a time for the next steps, which is an in-person interview at our contact center, located at 1310 Martin Luther King Jr. Dr. You can also stop by during our normal recruiting hours:

8 a.m. to 5 p.m. on Mondays, Tuesdays, and Wednesdays
8 a.m. to 7 p.m. on Thursdays
9 a.m. to 5 p.m. on Fridays
10 a.m. to 2 p.m. 3rd Saturday of each month

 

MLK 800x400

1310 Martin Luther King Drive | Bloomington, IL

Collections Specialist

Collections Specialists Afni is hiring Collections Specialists to join our fun receivables management contact center team in Bloomington, Illinois. Our...

Show More + Apply Now

Collections Specialist

Apply Now

Location

1310 Martin Luther King Jr Dr, Bloomington, IL 61701

Description

Collections Specialists

Afni is hiring Collections Specialists to join our fun receivables management contact center team in Bloomington, Illinois. Our smart, motivated employees connect with customers to negotiate pay arrangements for past-due accounts (debt). Our Collections Specialists start at base rate of $12 per hour with an additional bonus plan. After 6 months, you're eligible to earn $13 per hour plus bonus.

 

Are you ready to be successful, advance your career, make friends, and do meaningful work that makes a difference to people? Our team is made up of above-average people who come to work every day ready to make it even better than the day before. Join our team and fuel your passion for work and life.

 

As a Collections Specialist, you'll:

  • Work in our contact center, wear a headset, and talk to people over the phone. Sometimes customers call us and other times we call them.
  • Help customers with their accounts and negotiate payment arrangements that work for everyone.
  • Listen to understand, respond with empathy, treat customers with respect, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both.
  • Stick to your schedule, show up for work on time, and get engaged with our company's culture and activities. The more you invest in your career, the more it gives back to you.
  • Manage your performance with the help of a management team who will invest in you.

 

When you join Afni, we will:

  • Instantly make you part of our global family of diverse people focused on making really good customer experiences happen.
  • Invest in you from day one with award-winning training and development.
  • Give you ways to earn more every single month through bonus and incentives.
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Offer you the benefits you'd expect, plus some surprise perks you'll love.
  • Give you paid holidays and time off after 90-days of service.
  • Host lots of fun activities, theme days, contests and special events. We believe that work should be fun!
 

Requirements

Bring it. You're qualified if you:

  • Are at least 18 years old and legally eligible to work in the United States.
  • Have a high school diploma or GED
  • Can use a computer and navigate the web.
  • Have a naturally positive attitude.
  • Love to compete and strive to always get better.
  • Consider yourself to be above average.
  • Have a genuine interest in people and a desire to help.
  • Are ready to be part of a team and contribute to Afni's success.
  • Have worked in a call center, debt collection, or customer service environment (preferred)
  • Can pass a criminal background check

 

The form takes just a few minutes to complete.

Click on Apply Now and complete the form. You can even self-schedule a time for the next steps, which is an in-person interview at our contact center, located at 1310 Martin Luther King Jr. Dr. You can also stop by during our normal recruiting hours:

8 a.m. to 5 p.m. on Mondays, Tuesdays, and Wednesdays
8 a.m. to 7 p.m. on Thursdays
9 a.m. to 5 p.m. on Fridays
10 a.m. to 2 p.m. 3rd Saturday of each month

Customer Service Representative

We're hiring Entry-level Customer Service Representatives (CSRs) for our call center operations in Bloomington, IL. Afni is a contact center...

Show More + Apply Now

Customer Service Representative

Apply Now

Location

1310 Martin Luther King Jr Dr, Bloomington, IL 61701

Description

We're hiring Entry-level Customer Service Representatives (CSRs) for our call center operations in Bloomington, IL. Afni is a contact center company and our call center agents are the backbone of our business. When customers call us, our CSRs answer the phone, make connections, answer questions, solve problems, and get people happily on their way.

Are you ready to be successful, advance your career, make friends, and do meaningful work that makes a difference to people? Join our global team and fuel your passion for work and life.

As a Call Center Customer Service Representative, you'll:

  • Work in our call center, wear a headset, and talk to customers who call you over the phone.
  • Help customers with their accounts. People call us because they have billing questions, are having product and service trouble, need to upgrade or downgrade their accounts, or want or need to buy products. We're here to help them.
  • Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both.
  • Stick to your schedule, show up for work on time, and get engaged with our company's culture and activities. The more you invest in your career, the more it gives back to you.

 When you join Afni, we will

  • Instantly make you part of our global family of diverse people focused on making really good customer experiences happen.
  • Start you off with an hourly pay, above the minimum wage.
  • Give you ways to earn more every single month through bonus and incentives.
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Offer you the benefits you'd expect, plus some surprise perks you'll love.

Requirements

Bring it. You're qualified if you:

  • Are at least 18 years old.
  • Have a high school diploma or GED.
  • Are legally eligible to work in the United States.
  • Can use a computer and navigate the web.
  • Have a naturally positive attitude.
  • Love to help people.
  • Are ready to be part of a team and contribute to Afni's success.
  • Can pass a criminal background check.

The form takes just a few minutes to complete.

Click on Apply Now and complete the form. You can even self-schedule a time for the next steps, which is an in-person interview at our contact center, located at 1310 Martin Luther King Dr. You can also stop by during our normal recruiting hours:

8 a.m. to 5 p.m. on Mondays, Wednesdays, and Thursdays
8 a.m. to 7 p.m. on Tuesdays
9 a.m. to 5 p.m. on Fridays
10 a.m. to 2 p.m. 3rd Saturday of each month

Spanish Bilingual Collections Representative

Now accepting applicants for future positions Bilingual Collectors utilize inbound and outbound contacts, attempt to contact consumers in order to...

Show More + Apply Now

Spanish Bilingual Collections Representative

Apply Now

Location

1310 Martin Luther King Jr Dr, Bloomington, IL 61701

Description

Now accepting applicants for future positions

Bilingual Collectors utilize inbound and outbound contacts, attempt to contact consumers in order to negotiate pay arrangements on aged debt, within federal, state and client collection guidelines and laws.

What you will be doing:

  • Utilize various skip tracing techniques to locate right parties in order to negotiate payment arrangements on aged receivables.
  • When right party is reached, negotiate payment terms and methods. The negotiation process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.
  • Overcome stalls and objections & suggest money sources for debt payment.
  • Utilize payment options (credit cards, direct checks) and secure this information so that administrative services can then process.
  • Utilize batch & manual skip tracing resources to locate consumers who are no longer at the address and number provided.
  • Handle multiple client portfolios and adhering to specific client guidelines relating to settlement of accounts, etc.
  • Attain and keep in good standing all required state licenses.
  • Utilize FDCPA knowledge in the collection process.
  • Must be working toward ACA certification.

Requirements

You're qualified if you:
  • A high school diploma and relevant experience in a sales, collections, or related role is preferred.
  • Must be fluent in Spanish
  • Ability to communicate clearly with proper grammar and diction usage that is easily understood by the customer and proper telephone etiquette is required. 
  • PC and keyboard knowledge and ability to type at least 15 words per minute is required.
  • Ability to perform basic mathematical functions including addition, subtraction, multiplication and division of whole and fractional numbers by hand or using a calculator.
  • Must be willing to submit to a background security investigation, which discloses both felony and misdemeanor convictions.

The form takes just a few minutes to complete.

Click on Apply Now and complete the form. You can even self-schedule a time for the next steps, which is an in-person interview at our contact center, located at 1310 Martin Luther King Jr. Dr. You can also stop by during our normal recruiting hours:

8 a.m. to 5 p.m. on Mondays, Tuesdays, and Wednesdays
8 a.m. to 7 p.m. on Thursdays
9 a.m. to 5 p.m. on Fridays
10 a.m. to 2 p.m. 3rd Saturday of each month

Web Chat Customer Service and Sales Representative

Our web chat sales and service reps are paid an hourly wage plus performance bonuses. We're hiring web chat customer...

Show More + Apply Now

Web Chat Customer Service and Sales Representative

Apply Now

Location

1310 Martin Luther King Jr Dr, Bloomington, IL 61701

Description

Our web chat sales and service reps are paid an hourly wage plus performance bonuses.

We're hiring web chat customer sales and service representatives for our contact center operations in Bloomington, Illinois. When customers visit our clients' websites and need help, our sales and service reps invite them to chat, make connections, answer questions, solve problems, and get people happily on their way. Are you ready to be successful, advance your career, make friends, and make a difference? Join us and fuel your passion for work and life.

As an Afni Web Chat Representative, you will:

  • Work in our contact center and help customers using web chat technology.
  • Help customers with their accounts. People chat with us because they have billing questions, are having product and service trouble, need to upgrade or downgrade their accounts, and want or need to buy products. We're here to help them.
  • Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both.
  • Stick to your schedule, show up for work on time, and get involved with our company's culture and activities. The more you invest in your career here, the more we can give back to you.

When you join Afni, we will:

  • Start you off with an hourly pay, well above the minimum wage.
  • Give you ways to earn more every single month through commissions, bonuses, and incentives.
  • Instantly make you part of our global family of diverse people focused on making excellent customer experiences happen.
  • Show you a clear career path and provide the tools you need to earn more responsibilities and promotions.
  • Offer you the perks and benefits you'd expect, plus some surprise perks you'll love.
  • Make work comfortable and fun with a jeans and t-shirts dress code along with plenty of fun events and activities.

 

Requirements

Bring it. You're qualified if you:

  • Are at least 18 years old.
  • Have a high school diploma or GED.
  • Have excellent writing skills and know your way around a keyboard.
  • Can use a computer and navigate the web.
  • Love to help people.
  • Are ready to be part of a team and contribute to Afni's success.
  • Can pass a criminal background check and a drug screen.
  • Are a good multi-tasker. Our web chat representatives usually are interacting with 2-3 customers at a time.

The form takes just a few minutes to complete.

Click on Apply Now and complete the form. You can even self-schedule a time for the next steps, which is an in-person interview at our contact center, located at 1310 Martin Luther King Jr. Dr. You can also stop by during our normal recruiting hours:

8 a.m. to 5 p.m. on Mondays, Tuesdays, and Wednesdays
8 a.m. to 7 p.m. on Thursdays
9 a.m. to 5 p.m. on Fridays
10 a.m. to 2 p.m. 3rd Saturday of each month

 

Working Here

We’re a contact center company representing the world’s best companies. When our clients’ customers contact us – by phone or online - we answer their questions and sometimes even sell products and services. We believe in working hard and treating people with respect.

Make a Difference

When customers connect with us, they need help. With each conversation, you’ll have a chance to resolve an issue and make someone’s day better.

Learn and Grow With Us

Our award-winning training and development programs get you ready to work. And your skills and career will just keep getting better, thanks to our professional development programs. We love watching employees succeed

perks

The Perks

  • Competitive pay
  • Bonus and incentive plans
  • Casual dress code
  • Fun events
  • Optional community projects
  • Paid time off and holidays
  • Medical, dental, and vision insurance
  • Up to $3,000 per year college tuition reimbursement
  • Career advancement
  • Award-winning training