Your Career Should Give You the Life You Want

We hire helpful, passionate, and interesting people. Join Afni in Opelika and fuel your passion for work and life.

OP 800x400

1000 Jeter Avenue | Opelika, AL

Details

Call Center Trainer / Instructor

Details

Customer Service Representative (Entry-Level)

Details

Maintenance Assistant

Details

Training Coordinator

Call Center Trainer / Instructor

Location

1000 Jeter Ave, Opelika, AL 36801

Description

Afni is hiring a Call Center Trainer / Instructor to join our U.S. training organization and work from our contact center in Opelika, AL. In this role, you'll lead teams of entry-level new and existing call center representatives through training classes with a focus on helping people develop the skills and knowledge they need to be amazing.

As an Afni Call Center Trainer / Instructor, you will:

  • Lead training classes through established curriculum.
  • Engage training and skills development classes in a way that enhances learning and knowledge retention.
  • Create an upbeat and interactive learning culture in the classroom.
  • Interact regularly with our operations leadership teams to get feedback on agent success beyond training.
  • Plan and prepare for training classes to meet training timelines.
  • Use the most effective and appropriate instructional methods / materials for each specific mode of learning.
  • Be measured by metrics such as employee retention, trainee certification, and post-training performance.

When you join Afni, we will:

  • Instantly make you part of our global family of people focused on making really good customer experiences happen.
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Support you with a strong manager and excellent leadership team.
  • Give you full access to our amazing set of perks and benefits that include all the typical things you'd expect, plus some nice extras.

Requirements

 Bring it. You're qualified if you:

  • Have earned a high school diploma or GED. Post-secondary education is preferred.
  • Have more than 1 year experience in training delivery leadership. Extra credit if that experience was in a call center environment. Super extra credit if the experience is in a sales or consumer collections call center environment.
  • Are a positive leader with proven ability in teaching, facilitation, and creative problem solving.
  • Communicate well, can positively resolve conflict, build consensus, and know how to plan things out.
  • Have solid presentation experience using flexible delivery methods (lecture, computer-based/assisted, performance, facilitation, cooperative learning) and tools/technology is preferred.
  • Have awareness and some experience (preferred) in design, development, implementation, and evaluation of training plans, curricula, and methodology.
  • Have excellent skills with MS Office.
  • Have a naturally positive attitude.
  • Are a problem-solver with a genuine desire to help people be successful.
  • Can work on more than one thing at a time and know how to prioritize.
  • Are ready to be part of a team and contribute to Afni's success.
  • Can pass a criminal background check.
  • Are at least 18 years old and legally able to work in the U.S.

 

Customer Service Representative (Entry-Level)

Location

1000 Jeter Ave, Opelika, AL 36801

Description

$11.50 per hour plus bonus plans!

We're hiring Entry-level Customer Service Representatives (CSRs) for our call center operations in Opelika, Alabama. Afni is a contact center company and our call center agents are the backbone of our business. When customers call us, our CSRs answer the phone, make connections, answer questions, solve problems, and get people happily on their way.

Are you ready to be successful, advance your career, make friends, and do meaningful work that makes a difference to people? Join our global team and fuel your passion for work and life.

As a Call Center Customer Service Representative, you'll:

  • Work in our call center, wear a headset, and talk to customers who call you over the phone.
  • Help customers with their accounts. People call us because they have billing questions, are having product and service trouble, need to upgrade or downgrade their accounts, or want or need to buy products. We're here to help them.
  • Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both.
  • Stick to your schedule, show up for work on time, and get engaged with our company's culture and activities. The more you invest in your career, the more it gives back to you.

When you join Afni, we will:

  • Instantly make you part of our global family of diverse people focused on making really good customer experiences happen.
  • Start you off with a base hourly pay, above the minimum wage.
  • Give you ways to earn more every single month through bonus and incentives.
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Offer you the benefits you'd expect, plus some surprise perks you'll love.

Requirements

Bring it. You're qualified if you:

  • Are at least 18 years old.
  • Have a high school diploma or GED.
  • Are legally eligible to work in the United States.
  • Can use a computer and navigate the web.
  • Have a naturally positive attitude.
  • Love to help people.
  • Are ready to be part of a team and contribute to Afni's success.
  • Can pass a criminal background check.

The form takes just a few minutes to complete.

Click on Apply Now and complete the form. You can even self-schedule a time for the next steps, which is an in-person interview at our contact center, located at 1000 Jeter Avenue. You can also stop by during our normal recruiting hours:

8 a.m. to 5 p.m. on Mondays, Wednesdays, and Thursdays
8 a.m. to 7 p.m. on Tuesdays
9 a.m. to 5 p.m. on Fridays
10 a.m. to 2 p.m. 3rd Saturday of each month

 

 

Maintenance Assistant

Location

1000 Jeter Ave, Opelika, AL 36801

Description

Afni is looking for a Maintenance Assistant to assist the Facilities team with day-to-day tasks and requests to keep our contact center running smooth.

What you will be doing:

  • Perform light maintenance and custodial duties to the interior and exterior of facilities including, but not limited to, restrooms, break rooms, sidewalks, and lobby. Perform basic repairs and maintenance of building and equipment such as chairs, tables, doors / locks, light fixtures, floor tiles, ceilings, walls, plumbing, vents, picnic tables, and awnings. Monitor HVAC system performance, escort vendors, monitor daily cleaning activities, hang pictures, and decorations. Keep facilities free of trash and debris. Shovel snow and clear sidewalks, where applicable.
  • Handle pick up and deliveries as needed.
  • Maintain and control inventory of essential supplies
  • Deliver copy paper throughout facility and pick up recycling for secure shredding.

Requirements

What you will need:

  • Must be at least 18 years of age and possess a high school diploma or general education Degree (GED) and zero to two months of relevant experience is preferred
  • Basic knowledge and abilities in electrical, plumbing, carpentry, and painting is required.
  • Proficient understanding and proper use of hand and power tools is required.
  • Understand, exhibit, identify, and use appropriate safety procedures in all aspects of work.
  • Proficiency with Microsoft Office and computers / related applications.
  • Possess strong customer service, interpersonal, and verbal/ written communication skills.
  • Must have a reliable insured vehicle with valid driver's license and proof of insurance.

Training Coordinator

Location

1000 Jeter Ave, Opelika, AL 36801

Description

Afni is hiring a Training Coordinator to join our U.S. training organization and work from our contact center in Opelika, AL. In this role, you'll make sure our training curriculum and training delivery meet our standardized guidelines, coordinate the timeliness and completeness of supplemental training, and work with our Operations team to schedule training classes.

As an Afni Training Coordinator, you'll:

  • Serve as time management expert (planning, allocating, setting goals, delegation, analysis of time spent, observing, organizing, scheduling, and prioritizing).
  • Map out training plans and schedules, design and develop training programs for corporate, HR training and call center staff. Choose appropriate training methods per case (virtual, simulated, mentoring, on the job, professional development classes, etc).
  • Assess instructional effectiveness and determine the impact of training on employee skills and KPIs; Gather feedback from trainers and learners after each class.
  • Facilitate train-the-trainer sessions for internal subject matter experts.
  • Manage and maintain in-house training facilities and equipment. Maintain and update training database and training records.
  • Research and recommend new training methods and creative learning techniques.

When you join Afni, we will:

  • Instantly make you part of our global family of people focused on making really good customer experiences happen.
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Support you with a strong manager and excellent leadership team.
  • Give you full access to our amazing set of perks and benefits that include all the typical things you'd expect, plus some nice extras.

Requirements

What you will need:

  • High School Diploma required, Post-Secondary education preferred.
  • 3-5 years' experience Supervising Trainers and Leading multiple Training projects in a call center environment.
  • Understanding of the Instructional System Design (ISD) process
  • Exemplary oral and written communication, planning, organization, leading, coordination, and coaching.
  • Design, organize, coordinate, and evaluate training activities and curriculum
  • Create and analyze statistical reports, Data collection and Trainer evaluation
  • Demonstrated Leadership and Customer Service behavior
  • Understanding and facilitating Adult Learning Techniques
  • Experience in conflict resolution/negotiation, team consensus building is required.
  • Demonstrated proficiency in MS Office, flowcharting and project management software is required.
OP 800x400

1000 Jeter Avenue | Opelika, AL

Call Center Trainer / Instructor

Afni is hiring a Call Center Trainer / Instructor to join our U.S. training organization and work from our contact...

Show More + Apply Now

Call Center Trainer / Instructor

Apply Now

Location

1000 Jeter Ave, Opelika, AL 36801

Description

Afni is hiring a Call Center Trainer / Instructor to join our U.S. training organization and work from our contact center in Opelika, AL. In this role, you'll lead teams of entry-level new and existing call center representatives through training classes with a focus on helping people develop the skills and knowledge they need to be amazing.

As an Afni Call Center Trainer / Instructor, you will:

  • Lead training classes through established curriculum.
  • Engage training and skills development classes in a way that enhances learning and knowledge retention.
  • Create an upbeat and interactive learning culture in the classroom.
  • Interact regularly with our operations leadership teams to get feedback on agent success beyond training.
  • Plan and prepare for training classes to meet training timelines.
  • Use the most effective and appropriate instructional methods / materials for each specific mode of learning.
  • Be measured by metrics such as employee retention, trainee certification, and post-training performance.

When you join Afni, we will:

  • Instantly make you part of our global family of people focused on making really good customer experiences happen.
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Support you with a strong manager and excellent leadership team.
  • Give you full access to our amazing set of perks and benefits that include all the typical things you'd expect, plus some nice extras.

Requirements

 Bring it. You're qualified if you:

  • Have earned a high school diploma or GED. Post-secondary education is preferred.
  • Have more than 1 year experience in training delivery leadership. Extra credit if that experience was in a call center environment. Super extra credit if the experience is in a sales or consumer collections call center environment.
  • Are a positive leader with proven ability in teaching, facilitation, and creative problem solving.
  • Communicate well, can positively resolve conflict, build consensus, and know how to plan things out.
  • Have solid presentation experience using flexible delivery methods (lecture, computer-based/assisted, performance, facilitation, cooperative learning) and tools/technology is preferred.
  • Have awareness and some experience (preferred) in design, development, implementation, and evaluation of training plans, curricula, and methodology.
  • Have excellent skills with MS Office.
  • Have a naturally positive attitude.
  • Are a problem-solver with a genuine desire to help people be successful.
  • Can work on more than one thing at a time and know how to prioritize.
  • Are ready to be part of a team and contribute to Afni's success.
  • Can pass a criminal background check.
  • Are at least 18 years old and legally able to work in the U.S.

 

Customer Service Representative (Entry-Level)

$11.50 per hour plus bonus plans! We're hiring Entry-level Customer Service Representatives (CSRs) for our call center operations in Opelika...

Show More + Apply Now

Customer Service Representative (Entry-Level)

Apply Now

Location

1000 Jeter Ave, Opelika, AL 36801

Description

$11.50 per hour plus bonus plans!

We're hiring Entry-level Customer Service Representatives (CSRs) for our call center operations in Opelika, Alabama. Afni is a contact center company and our call center agents are the backbone of our business. When customers call us, our CSRs answer the phone, make connections, answer questions, solve problems, and get people happily on their way.

Are you ready to be successful, advance your career, make friends, and do meaningful work that makes a difference to people? Join our global team and fuel your passion for work and life.

As a Call Center Customer Service Representative, you'll:

  • Work in our call center, wear a headset, and talk to customers who call you over the phone.
  • Help customers with their accounts. People call us because they have billing questions, are having product and service trouble, need to upgrade or downgrade their accounts, or want or need to buy products. We're here to help them.
  • Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both.
  • Stick to your schedule, show up for work on time, and get engaged with our company's culture and activities. The more you invest in your career, the more it gives back to you.

When you join Afni, we will:

  • Instantly make you part of our global family of diverse people focused on making really good customer experiences happen.
  • Start you off with a base hourly pay, above the minimum wage.
  • Give you ways to earn more every single month through bonus and incentives.
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Offer you the benefits you'd expect, plus some surprise perks you'll love.

Requirements

Bring it. You're qualified if you:

  • Are at least 18 years old.
  • Have a high school diploma or GED.
  • Are legally eligible to work in the United States.
  • Can use a computer and navigate the web.
  • Have a naturally positive attitude.
  • Love to help people.
  • Are ready to be part of a team and contribute to Afni's success.
  • Can pass a criminal background check.

The form takes just a few minutes to complete.

Click on Apply Now and complete the form. You can even self-schedule a time for the next steps, which is an in-person interview at our contact center, located at 1000 Jeter Avenue. You can also stop by during our normal recruiting hours:

8 a.m. to 5 p.m. on Mondays, Wednesdays, and Thursdays
8 a.m. to 7 p.m. on Tuesdays
9 a.m. to 5 p.m. on Fridays
10 a.m. to 2 p.m. 3rd Saturday of each month

 

 

Maintenance Assistant

Afni is looking for a Maintenance Assistant to assist the Facilities team with day-to-day tasks and requests to keep our...

Show More + Apply Now

Maintenance Assistant

Apply Now

Location

1000 Jeter Ave, Opelika, AL 36801

Description

Afni is looking for a Maintenance Assistant to assist the Facilities team with day-to-day tasks and requests to keep our contact center running smooth.

What you will be doing:

  • Perform light maintenance and custodial duties to the interior and exterior of facilities including, but not limited to, restrooms, break rooms, sidewalks, and lobby. Perform basic repairs and maintenance of building and equipment such as chairs, tables, doors / locks, light fixtures, floor tiles, ceilings, walls, plumbing, vents, picnic tables, and awnings. Monitor HVAC system performance, escort vendors, monitor daily cleaning activities, hang pictures, and decorations. Keep facilities free of trash and debris. Shovel snow and clear sidewalks, where applicable.
  • Handle pick up and deliveries as needed.
  • Maintain and control inventory of essential supplies
  • Deliver copy paper throughout facility and pick up recycling for secure shredding.

Requirements

What you will need:

  • Must be at least 18 years of age and possess a high school diploma or general education Degree (GED) and zero to two months of relevant experience is preferred
  • Basic knowledge and abilities in electrical, plumbing, carpentry, and painting is required.
  • Proficient understanding and proper use of hand and power tools is required.
  • Understand, exhibit, identify, and use appropriate safety procedures in all aspects of work.
  • Proficiency with Microsoft Office and computers / related applications.
  • Possess strong customer service, interpersonal, and verbal/ written communication skills.
  • Must have a reliable insured vehicle with valid driver's license and proof of insurance.

Training Coordinator

Afni is hiring a Training Coordinator to join our U.S. training organization and work from our contact center in Opelika...

Show More + Apply Now

Training Coordinator

Apply Now

Location

1000 Jeter Ave, Opelika, AL 36801

Description

Afni is hiring a Training Coordinator to join our U.S. training organization and work from our contact center in Opelika, AL. In this role, you'll make sure our training curriculum and training delivery meet our standardized guidelines, coordinate the timeliness and completeness of supplemental training, and work with our Operations team to schedule training classes.

As an Afni Training Coordinator, you'll:

  • Serve as time management expert (planning, allocating, setting goals, delegation, analysis of time spent, observing, organizing, scheduling, and prioritizing).
  • Map out training plans and schedules, design and develop training programs for corporate, HR training and call center staff. Choose appropriate training methods per case (virtual, simulated, mentoring, on the job, professional development classes, etc).
  • Assess instructional effectiveness and determine the impact of training on employee skills and KPIs; Gather feedback from trainers and learners after each class.
  • Facilitate train-the-trainer sessions for internal subject matter experts.
  • Manage and maintain in-house training facilities and equipment. Maintain and update training database and training records.
  • Research and recommend new training methods and creative learning techniques.

When you join Afni, we will:

  • Instantly make you part of our global family of people focused on making really good customer experiences happen.
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Support you with a strong manager and excellent leadership team.
  • Give you full access to our amazing set of perks and benefits that include all the typical things you'd expect, plus some nice extras.

Requirements

What you will need:

  • High School Diploma required, Post-Secondary education preferred.
  • 3-5 years' experience Supervising Trainers and Leading multiple Training projects in a call center environment.
  • Understanding of the Instructional System Design (ISD) process
  • Exemplary oral and written communication, planning, organization, leading, coordination, and coaching.
  • Design, organize, coordinate, and evaluate training activities and curriculum
  • Create and analyze statistical reports, Data collection and Trainer evaluation
  • Demonstrated Leadership and Customer Service behavior
  • Understanding and facilitating Adult Learning Techniques
  • Experience in conflict resolution/negotiation, team consensus building is required.
  • Demonstrated proficiency in MS Office, flowcharting and project management software is required.

Working Here

We’re a contact center company representing the world’s best companies. When our clients’ customers contact us – by phone or online - we answer their questions and sometimes even sell products and services. We believe in working hard & treating people with respect.

Make a Difference

When customers connect with us, they need help. With each conversation, we have a chance to resolve an issue and make someone’s day better.

Learn and Grow With Us

Our award-winning training and development programs get you ready to work. And your skills and career will just keep getting better, thanks to our professional development programs. We love watching employees succeed.

perks

The Perks

  • Competitive pay
  • Bonus and incentive plans
  • Casual dress code
  • Fun events
  • Optional community projects
  • Paid time off and holidays
  • Medical, dental, and vision insurance
  • Up to $3,000 per year college tuition reimbursement
  • Career advancement
  • Award-winning training