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RCT 360x180

5320 N. LaCholla Blvd. | Tucson, AZ

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Call Center Customer Service Representative (Entry Level)

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Contact Center Operations Manager

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Project Coach

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Senior Talent Acquisition Specialist

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Talent Acquisition Manager

SET 800x400

7810 East Escalante Rd. | Tucson, AZ

Details

Business Customer Service Representative (Mon-Fri)

Details

Call Center Customer Service Representative (Entry Level)

Details

Customer Sales Representative

Details

Project Coach

Details

Spanish Bilingual Customer Sales Representative

Details

Web Chat Customer Sales Representative

Call Center Customer Service Representative (Entry Level)

Location

5320 N LaCholla Blvd

Description

$1,300 Afni Welcome Loyalty Bonus

Join the Afni team this month and receive up to $1,300 over the next six months on top of your hourly wage and other bonuses!

We're hiring Entry-level Customer Service Representatives (CSRs) for our call center operations in Tucson, Arizona. Afni is a contact center company and our call center agents are the backbone of our business. When customers call us, our CSRs answer the phone, make connections, answer questions, solve problems, and get people happily on their way.

Are you ready to be successful, advance your career, make friends, and do meaningful work that makes a difference to people? Join our global team and fuel your passion for work and life.

As a Call Center Customer Service Representative, you'll:

  • Work in our call center, wear a headset, and talk to customers who call you over the phone.
  • Help customers with their accounts. People call us because they have billing questions, are having product and service trouble, need to upgrade or downgrade their accounts, or want or need to buy products. We're here to help them.
  • Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both.
  • Stick to your schedule, show up for work on time, and get engaged with our company's culture and activities. The more you invest in your career, the more it gives back to you.

When you join Afni, we will:

  • Instantly make you part of our global family of diverse people focused on making really good customer experiences happen.
  • Start you off with a base pay of $11.25 per hour, well above the minimum wage.
  • Give you ways to earn more every single month through bonus and incentives.
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Offer you the benefits you'd expect, plus some surprise perks you'll love.

Requirements

Bring it. You're qualified if you:

  • Are at least 18 years old.
  • Have a high school diploma or GED.
  • Are legally eligible to work in the United States.
  • Can use a computer and navigate the web.
  • Have a naturally positive attitude.
  • Love to help people.
  • Are ready to be part of a team and contribute to Afni's success.
  • Can pass a drug test and criminal background check.

The application takes just a few minutes to complete.

Once you have completed your application, you can self-schedule a time to come on site for the next steps in the process or feel free to stop by our center at 5320 N La Cholla Blvd between the hours of 8 a.m. and 4 p.m.

Contact Center Operations Manager

Location

5320 N LaCholla Blvd

Description

Join a fast-paced, constantly-evolving and ever-growing environment. At Afni, our contact center Operations teams put talent to work on diversified client projects. We are problem-solvers who work close to the action.

Responsibilities

As a contact center Operations Manager, you will be responsible for the overall facilitation of multiple projects' key performance indicators, including quality, sales, staffing levels, attrition, attendance and profitability. The Operations Manager will directly manage a team of Operations Project Coaches, and will be responsible for fostering employee leadership while taking an active role in promoting a culture of outstanding customer service.

Other responsibilities of the management role include:

  • Provide data for client-operations review and meet all appropriate deadlines, as specified.
  • Collect, analyze and present appropriate program data from the perspective of improving performance and quality on all projects.
  • Supervisory responsibilities will include hiring decisions, termination requests, time authorizations, the development and presentation of performance appraisals, and professional development and coaching of subordinates.
  • Ensure consistent & effective daily operations management by managing center resources and capitalizing on opportunities to reduce costs and increase customer call quality.
  • Analyze daily, weekly and monthly reports to current status and recommend future resource planning.
  • Accountable for effectively managing project teams and department spending while maximizing KPI achievement.
  • Communicate potential performance issues and provide solutions to Center Director.
  • Create and maintain a solid client interface with open lines of communication to ensure the highest levels of customer service.
  • Assist in the adherence, planning and analysis of the center's operational budget. 
  • Document and assist in the implementation of center's policies and procedures. 
  • Coordinate communication of policies and procedures, project objectives, and training between corporate, staff, and client.
  • Facilitate leadership development initiatives by effectively motivating, empowering and providing immediate feedback to staff. 
  • Ensure staff performance issues are addressed in a timely and professional manner.

Requirements

As an Operations Manager, you must have the skills and experience necessary to build strong relationships and foster an open and transparent environment; one where your project management team leaders and CSR's feel comfortable coming to you with issues and questions. You must be a strong leader with a coaching mentality, always focused on ensuring that your teams have the resources they need and are well trained.

You must possess the ability to follow up and communicate effectively with your teams. Qualified candidates should be sales and customer service focused with the ability to drive performance while maximizing the financial impact of the company.

Other requirements of the management role include:

  • Bachelor's degree and 3-5 years of relevant customer service and sales experience is preferred.
  • Proven management / leadership experience in an outsourced call center environment
  • Intimate knowledge of both inbound and outbound processes with the motivational skills to effectively drive customer satisfaction is preferred. 
  • Proven budgetary and P&L experience.
  • Strong organizational and planning skills are preferred.
  • Strong verbal and written communication skills are required.
  • Ability to handle multiple tasks and work with shifting priorities.
  • Proficient with computers and related applications.
  • Must be able to work flexible schedule including nights and weekends

Project Coach

Location

5320 N LaCholla Blvd

Description

Are you seeking a fun and competitive environment? Do you enjoy helping people get the most out of their natural talents? At Afni, our call / contact center Operations teams put talent to work. We are problem solvers who work close to the action and make a difference every day. If you are a highly driven professional who is able to identify needs, speak up, and make changes, then you will love being on our team.

We are seeking a Project Coach to join our Operations Management and Customer Service support team.  Afni is where you'll have the opportunity to work hard, be rewarded, and love your job.

Responsibilities

This is a front-line supervisory position in our call / contact center. As an Afni Project Coach, you will train, manage, and motivate a Project Team of phone or web chat Customer Sales Representatives to achieve performance objectives and team goals. You will be responsible for entry level supervisory duties, including administering attendance policies, handling performance issues and maintaining project team records. You will be responsible for driving performance metrics and monitoring your reports for quality assurance.

Other responsibilities of the position include:
  • Interviewing candidates and making hiring decisions
  • Training, coaching and mentoring team members
  • Tracking attendance and approving time off
  • Completing performance appraisals
  • Assisting team members and/or responding to escalated calls from customers
  • Monitoring, tracking, identifying and reporting performance trends
  • Completing payroll reports

Requirements

As a call / contact center Project Coach, you must have outstanding communication and interpersonal skills in order to lead your diverse team of agents. Leadership, time management, and people skills are vital to this role. You must multitask effectively while handling any sort of situation that comes your way, be able to think on your feet, and make quick decisions. Qualified candidates must have very high standards for quality customer service and be passionate about building relationships, mentoring and retaining their team members.

Other requirements of the supervisory role include:
  • High school diploma, equivalent certification
  • 2 - 6 months of leadership or management experience, preferred
  • Background in sales, customer service, retail, telecommunications or related field
  • Call Center experience, a plus
  • Strong communication, organizational and creative problem solving skills
  • Ability to handle multiple tasks and work with shifting priorities
  • Must be flexible with work availability

Senior Talent Acquisition Specialist

Location

5320 N LaCholla Blvd

Description

The Sr. Talent Acquisition Specialist develops, leads and implements strategic recruiting initiatives. Collaborates with site leadership to develop and execute highly effective, results driven strategies to recruit and select qualified and diverse candidates to meet business needs in a high volume full cycle of recruiting call center environment. Works closely with the Manager Recruitment Marketing to design and drive innovative projects and campaigns to attract top talent including unique marketing campaigns/employment branding, non-traditional recruiting methods to fill the pipeline. Partners with site HR Managers and site leadership to ensure all internal candidates are being reviewed and considered. Develops, leads and implements standard processes and best practices to ensure consistency across the organization and ensure compliance with applicable federal, state and local laws. Incumbent could have direct reports and have multi-site responsibilities.
 
Essential Functions and Responsibilities:
  • Identify the real hiring problems. Quickly understand the hiring challenges sites are facing and collaborate with key site leaders to put together an aggressive recruiting plan to fill the pipeline. This focus will have a heavy emphasis on community involvement and alternative community based sourcing channels to support high volume staffing needs.
  • Work with HR Leadership to provide a dashboard that all managers and recruiters can use to track the status of results. Specifically monitor incoming candidate quality by sourcing channel, time-to-fill, hiring decision maker (recruiter vs. hiring manager) and early retention. Become intimately involved in Afni's assessment / selection process. Keep abreast of new assessment tools in the industry. Partner with site leadership to create improvement programs for all critical factors that would also include subsequent onboarding and retention strategies.
  • Create / lead Labor Market Analysis that includes: supply of active target candidates including occupations based on similar skillsets; demand on market from top competitors for Afni's target talent; expected growth of competing industries; Afni and competitors compensation information for local markets; projected industry growth in target market.
  • Monitor, write content and post for online forums and social media sites. Monitor recruiting expenditures and provide input to recruiting budget.

Requirements

  • Bachelor's Degree in Human Resources, Marketing, Business Administration or a closely related field preferred
  • 3-5 years' experience in a high volume, full cycle of recruiting, Business Process Outsourcer (BPO) call center environment.
  • Proven success staffing in a high volume recruiting environment
  • Previous supervisory experience leading a team of Recruiters highly desirable.
  • Ability to travel within community on a daily basis and attend community functions to promote and inform the public about employment opportunities
  • Possess a real passion and proven track record of attracting and matching the best candidates for where they will have the most success.
  • Exemplary oral and written communication skills.
  • Comfortable with public speaking; able to lead meetings using conferencing and presentation equipment
  • Demonstrated proficiency with Microsoft Office Suite. HRIS and corresponding applicant tracking system experience required.
  • Proficient in monitoring, writing content and posting for online forums and social media sites

Talent Acquisition Manager

Location

5320 N LaCholla Blvd

Description

The Talent Acquisition Manager will manage the relationships and contracts for web-based selection solutions. Provide leadership, support, advocacy, and vision to a team of experienced call center recruiters who provide recruiting support to Hiring Managers and Human Resource Managers across several contact center locations. This team typically fills call center production positions. The Talent Acquisition Manager will develop new strategies and programs to attract candidates and work closely with call center recruiters in the sites to share best practices, provide assistance on critical needs, and coordinate on regional-level initiatives. This position reports to the Director of Human Resources.
 

Responsibilities

In this role, you'll:
  • Develop, initiate and implement a wide range of cost-effective sourcing strategies that result in meeting hiring and retention metrics in order to achieve required staffing levels with the best possible talent
  • Compile, maintain, analyze and report on recruitment activities, applicant flow, interviews, new hires, cost per hire, fill rate, promotions, terminations and related information in partnership with site leadership
  • Monitor utilization results and benchmark performance
  • Coordinate sourcing methods to be used in site recruiting including outsource agencies and advertisers and follow up with tracking the effectiveness of those methods
  • Interact with appropriate business partners and site Human Resource leadership to determine future staffing and retention needs
  • Manages a team of recruiters responsible for recruiting, interviewing, selection and pre-employment processing of candidates
  • Build and maintain internal and external sourcing relationships. Collaborate with site leadership in developing and maintaining professional relationships with college, university, community college and community-based employment placement efforts
  • Participate in open houses, job fairs and new site openings as needed, will require travel

Requirements

What you will need:
  • Bachelor's degree preferred in business or related to HR field, PHR preferred
  • Five to seven years of HR or call center, and/or recruiting experience preferred
  • Excellent leadership skills with a philosophy of creating a high-trust culture that empowers employees as individual contributors and fosters a strong team environment
  • Initiative, creativity, and outstanding written and verbal communication skills
  • Ability to work in a matrix organizational structure, developing strong relationships with all levels of management
  • Willingness and ability to manage a team of recruiters across our U.S. contact centers working flexible hours with a high level of autonomy.
  • Proficient with computers and related applications including HRIS and Microsoft Office Suite.
  • Knowledge of federal and state employment laws
  • Demonstrates effective presentation skills in a variety of settings: one-on-one, small and large groups, with peers, direct reports and upper/executive management
  • Understands customer priorities and strives to exceed customer expectations
  • Builds productive relationships at all levels
  • Knows how and when to engage management to move initiatives forward
  • Presents analysis in easy to understand formats
  • Effectively adapts in times of change or adversity
  • Finds innovative ways to achieve functional goals by looking for different methods, processes or resources

Business Customer Service Representative (Mon-Fri)

Location

7810 E Escalante Rd

Description

$1,300 Afni Welcome Loyalty Bonus

Join the Afni team this month and receive up to $1,300 over the next six months on top of your hourly wage and other bonuses!

Afni is hiring Customer Service Representatives to help our clients' business customers when they contact our call center. The days of operation for this program are Monday--Friday.
 
Be successful and advance your career with award-winning paid training and professional development opportunities.
 
Here's what you'll do:
  • Answer calls from business customers and help them with their telecommunications accounts.
  • Build connections and trust with businesses.
  • Identify business needs.
  • Provide a high level of support to multiple business types.
  • Meet and exceed monthly customer experience goals.

Requirements

You're qualified if you:
  • Are at least 18 years old
  • Have a high school diploma or GED
  • Can use a computer and navigate the web
  • Are adaptable to changing situations
  • Can pass a drug test and criminal background check
The application takes just a few minutes to complete.
 
Once you have completed your application, you can self-schedule a time to come on site for the next steps in the process or feel free to stop by our center at 7810 E Escalante Rd between the hours of 8 a.m. and 4 p.m.
 

Call Center Customer Service Representative (Entry Level)

Location

7810 E Escalante Rd

Description

$1,300 Afni Welcome Loyalty Bonus

Join the Afni team this month and receive up to $1,300 over the next six months on top of your hourly wage and other bonuses!

We're hiring Entry-level Customer Service Representatives (CSRs) for our call center operations in Tucson, Arizona. Afni is a contact center company and our call center agents are the backbone of our business. When customers call us, our CSRs answer the phone, make connections, answer questions, solve problems, and get people happily on their way.

Are you ready to be successful, advance your career, make friends, and do meaningful work that makes a difference to people? Join our global team and fuel your passion for work and life.

As a Call Center Customer Service Representative, you'll:

  • Work in our call center, wear a headset, and talk to customers who call you over the phone.
  • Help customers with their accounts. People call us because they have billing questions, are having product and service trouble, need to upgrade or downgrade their accounts, or want or need to buy products. We're here to help them.
  • Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both.
  • Stick to your schedule, show up for work on time, and get engaged with our company's culture and activities. The more you invest in your career, the more it gives back to you.

When you join Afni, we will:

  • Instantly make you part of our global family of diverse people focused on making really good customer experiences happen.
  • Start you off with a base pay of $11.25 per hour, well above the minimum wage.
  • Give you ways to earn more every single month through bonus and incentives.
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Offer you the benefits you'd expect, plus some surprise perks you'll love.

Requirements

Bring it. You're qualified if you:
 
  • Are at least 18 years old.
  • Have a high school diploma or GED.
  • Are legally eligible to work in the United States.
  • Can use a computer and navigate the web.
  • Are adaptable to changing situations.
  • Have a naturally positive attitude.
  • Love to help people.
  • Are ready to be part of a team and contribute to Afni's success.
  • Can pass a drug test and criminal background check.

 The application takes just a few minutes to complete.

 Once you have completed your application, you can self-schedule a time to come on site for the next steps in the process or feel free to stop by our center at 7810 E Escalante Rd between the hours of 8 a.m. and 4 p.m.

Customer Sales Representative

Location

7810 E Escalante Rd

Description

$1,300 Afni Welcome Loyalty Bonus

Join the Afni team this month and receive up to $1,300 over the next six months on top of your hourly wage and other bonuses!

 Ready to start a sales career and advance your career? We're hiring entry-level Customer Sales Representatives for our inbound call centers. With commission, our top performing sales reps make $18 per hour (and even more).

You'll use your customer service and sales skills to help customers discover the products they need, and even help them complete the sale. In this inside sales role, you will be part of Afni's call center team making a difference every day. Our award-winning training will help you succeed and grow your career here.

This is a sales position and you'll be eligible to get bonuses and incentives. Plus, Afni offers medical benefits, tuition reimbursement, professional development, and career advancement.

Here's what you'll do:

  • Work in our inbound sales call center and represent our clients.
  • Make connections with customers over the phone.
  • Help customers find and buy products, services, and upgrades.
  • Meet and exceed monthly sales and retention goals.

Requirements

You're qualified if you:

  • Are at least 18 years old.
  • Have a high school diploma or GED.
  • Have at least 6 months of sales experience in a call center or service-related industry (telecommunications, retail, foodservice, or similar.)
  • Can use a computer and navigate the web.
  • Have good communication and sales skills.
  • Are adaptable to changing situations

Once you have completed your application, you can self-schedule a time to come on site for the next steps in the process or feel free to stop by our center at 7810 E Escalante Rd between the hours of 8 a.m. and 4 p.m.

Project Coach

Location

7810 E Escalante Rd

Description

Are you seeking a fun and competitive environment? Do you enjoy helping people get the most out of their natural talents? At Afni, our call / contact center Operations teams put talent to work. We are problem solvers who work close to the action and make a difference every day. If you are a highly driven professional who is able to identify needs, speak up, and make changes, then you will love being on our team.

We are seeking a Project Coach to join our Operations Management and Customer Service support team.  Afni is where you'll have the opportunity to work hard, be rewarded, and love your job.

Responsibilities

This is a front-line supervisory position in our call / contact center. As an Afni Project Coach, you will train, manage, and motivate a Project Team of phone or web chat Customer Sales Representatives to achieve performance objectives and team goals. You will be responsible for entry level supervisory duties, including administering attendance policies, handling performance issues and maintaining project team records. You will be responsible for driving performance metrics and monitoring your reports for quality assurance.

Other responsibilities of the position include:
  • Interviewing candidates and making hiring decisions
  • Training, coaching and mentoring team members
  • Tracking attendance and approving time off
  • Completing performance appraisals
  • Assisting team members and/or responding to escalated calls from customers
  • Monitoring, tracking, identifying and reporting performance trends
  • Completing payroll reports

Requirements

As a call / contact center Project Coach, you must have outstanding communication and interpersonal skills in order to lead your diverse team of agents. Leadership, time management, and people skills are vital to this role. You must multitask effectively while handling any sort of situation that comes your way, be able to think on your feet, and make quick decisions. Qualified candidates must have very high standards for quality customer service and be passionate about building relationships, mentoring and retaining their team members.

Other requirements of the supervisory role include:
  • High school diploma, equivalent certification
  • 2 - 6 months of leadership or management experience, preferred
  • Background in sales, customer service, retail, telecommunications or related field
  • Call Center experience, a plus
  • Strong communication, organizational and creative problem solving skills
  • Ability to handle multiple tasks and work with shifting priorities
  • Must be flexible with work availability

Spanish Bilingual Customer Sales Representative

Location

7810 E Escalante Rd

Description

$1,300 Afni Welcome Loyalty Bonus

Join the Afni team this month and receive up to $1,300 over the next six months on top of your hourly wage and other bonuses!

Are you fluent in proper Spanish and English? Are you looking for a rewarding position that offers career advancement? Afni is now hiring entry-level Spanish / English bilingual sales positions. As a bilingual phone Customer Sales Representative, you will use your customer service and sales abilities to help customers find and purchase products and services. In this inside sales role, you will be part of Afni's call center team making a difference every day. You will receive award-winning paid training designed to help you succeed.

This is a sales position where you will receive hourly plus the opportunity to receive bonus and incentives.What's not to love about that! On top of that, Afni offers a full-line of medical benefits, tuition reimbursement, professional development and career advancement.

MUST BE ABLE TO SPEAK AND WRITE FLUENTLY IN ENGLISH AND SPANISH.

Think you have what it takes to perform the following duties?
  • Build and maintain rapport with customers
  • Identify customer needs; review and update activity on accounts
  • Qualify and help customers find and purchase products and services
  • Meet and exceed monthly sales and retention goals

Requirements

You're qualified if you:
  • High school diploma, GED or higher
  • 6 months to 1 year of customer sales experience in a call center or service related industry preferred (telecommunications, retail, cashier, food service, etc.)
  • Computer proficiency, including web navigation
  • Strong communication and sales abilities
  • Adaptable to changing situations

You must be at least 18 years old to apply and pass drug screen, criminal background check, and comprehensive assessments during and after training.

Once you have completed your application, you can self-schedule a time to come on site for the next steps in the process or feel free to stop by our center at 7810 E Escalante Rd between the hours of 8 a.m. and 4 p.m.

Web Chat Customer Sales Representative

Location

7810 E Escalante Rd

Description

$1,300 Afni Welcome Loyalty Bonus

Join the Afni team this month and receive up to $1,300 over the next six months on top of your hourly wage and other bonuses!

Are you skilled in online web chat? Are you looking for a position where you can increase your knowledge in the areas of sales and customer service? We are looking for entry level Internet Customer Sales Representatives to work in an inbound internet chat center.

In this role, you will use your internet navigation skills, sales training, and excellent customer service to identify customer needs, help the customer find the right product or service that best fits his/her needs, and review and update activity on accounts. This will be done while handling multiple chat sessions at the same time in a prompt, professional and friendly manner while focusing on the customer experience.

It's good to be part of something big and see the impact your individual performance makes to the team. By joining our inbound internet chat center team, you will make a difference on the front lines of customer sales and enjoy the following as an Afni team member:
 
  • Paid Training! 2-3 week paid training program
  • Fun team environment
  • Paid Time Off / Sick Time / Holidays
  • Comprehensive Benefits Plan including: Medical, Dental and Vision Insurance
  • Tuition Reimbursement (up to $3,000 / year)
  • 401(k) retirement savings

Requirements

Successful candidates are fanatical about helping people and are able to effectively multi-task in a fast-paced internet based environment.
 
Additional requirements include:
  • High School Diploma or GED; Bachelor's Degree, preferred
  • 6 months to 1 year of experience in contact or call center support for phone, internet, entertainment or TV. Experience in the following areas will also be considered: communications, retail, cashier, or food service.
  • Computer proficiency, including web navigation and basic keyboarding skills
  • Excellent written communications skills

You must be at least 18 years old to apply and pass drug screen, criminal background check, and comprehensive assessments during and after training.

Once you have completed your application, you can self-schedule a time to come on site for the next steps in the process or feel free to stop by our center at 7810 E Escalante Rd between the hours of 8 a.m. and 4 p.m.

RCT 360x180

5320 N. LaCholla Blvd. | Tucson, AZ

Call Center Customer Service Representative (Entry Level)

$1,300 Afni Welcome Loyalty Bonus Join the Afni team this month and receive up to $1,300 over the next...

Show More + Apply Now

Call Center Customer Service Representative (Entry Level)

Apply Now

Location

5320 N LaCholla Blvd

Description

$1,300 Afni Welcome Loyalty Bonus

Join the Afni team this month and receive up to $1,300 over the next six months on top of your hourly wage and other bonuses!

We're hiring Entry-level Customer Service Representatives (CSRs) for our call center operations in Tucson, Arizona. Afni is a contact center company and our call center agents are the backbone of our business. When customers call us, our CSRs answer the phone, make connections, answer questions, solve problems, and get people happily on their way.

Are you ready to be successful, advance your career, make friends, and do meaningful work that makes a difference to people? Join our global team and fuel your passion for work and life.

As a Call Center Customer Service Representative, you'll:

  • Work in our call center, wear a headset, and talk to customers who call you over the phone.
  • Help customers with their accounts. People call us because they have billing questions, are having product and service trouble, need to upgrade or downgrade their accounts, or want or need to buy products. We're here to help them.
  • Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both.
  • Stick to your schedule, show up for work on time, and get engaged with our company's culture and activities. The more you invest in your career, the more it gives back to you.

When you join Afni, we will:

  • Instantly make you part of our global family of diverse people focused on making really good customer experiences happen.
  • Start you off with a base pay of $11.25 per hour, well above the minimum wage.
  • Give you ways to earn more every single month through bonus and incentives.
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Offer you the benefits you'd expect, plus some surprise perks you'll love.

Requirements

Bring it. You're qualified if you:

  • Are at least 18 years old.
  • Have a high school diploma or GED.
  • Are legally eligible to work in the United States.
  • Can use a computer and navigate the web.
  • Have a naturally positive attitude.
  • Love to help people.
  • Are ready to be part of a team and contribute to Afni's success.
  • Can pass a drug test and criminal background check.

The application takes just a few minutes to complete.

Once you have completed your application, you can self-schedule a time to come on site for the next steps in the process or feel free to stop by our center at 5320 N La Cholla Blvd between the hours of 8 a.m. and 4 p.m.

Contact Center Operations Manager

Join a fast-paced, constantly-evolving and ever-growing environment. At Afni, our contact center Operations teams put talent to work on diversified...

Show More + Apply Now

Contact Center Operations Manager

Apply Now

Location

5320 N LaCholla Blvd

Description

Join a fast-paced, constantly-evolving and ever-growing environment. At Afni, our contact center Operations teams put talent to work on diversified client projects. We are problem-solvers who work close to the action.

Responsibilities

As a contact center Operations Manager, you will be responsible for the overall facilitation of multiple projects' key performance indicators, including quality, sales, staffing levels, attrition, attendance and profitability. The Operations Manager will directly manage a team of Operations Project Coaches, and will be responsible for fostering employee leadership while taking an active role in promoting a culture of outstanding customer service.

Other responsibilities of the management role include:

  • Provide data for client-operations review and meet all appropriate deadlines, as specified.
  • Collect, analyze and present appropriate program data from the perspective of improving performance and quality on all projects.
  • Supervisory responsibilities will include hiring decisions, termination requests, time authorizations, the development and presentation of performance appraisals, and professional development and coaching of subordinates.
  • Ensure consistent & effective daily operations management by managing center resources and capitalizing on opportunities to reduce costs and increase customer call quality.
  • Analyze daily, weekly and monthly reports to current status and recommend future resource planning.
  • Accountable for effectively managing project teams and department spending while maximizing KPI achievement.
  • Communicate potential performance issues and provide solutions to Center Director.
  • Create and maintain a solid client interface with open lines of communication to ensure the highest levels of customer service.
  • Assist in the adherence, planning and analysis of the center's operational budget. 
  • Document and assist in the implementation of center's policies and procedures. 
  • Coordinate communication of policies and procedures, project objectives, and training between corporate, staff, and client.
  • Facilitate leadership development initiatives by effectively motivating, empowering and providing immediate feedback to staff. 
  • Ensure staff performance issues are addressed in a timely and professional manner.

Requirements

As an Operations Manager, you must have the skills and experience necessary to build strong relationships and foster an open and transparent environment; one where your project management team leaders and CSR's feel comfortable coming to you with issues and questions. You must be a strong leader with a coaching mentality, always focused on ensuring that your teams have the resources they need and are well trained.

You must possess the ability to follow up and communicate effectively with your teams. Qualified candidates should be sales and customer service focused with the ability to drive performance while maximizing the financial impact of the company.

Other requirements of the management role include:

  • Bachelor's degree and 3-5 years of relevant customer service and sales experience is preferred.
  • Proven management / leadership experience in an outsourced call center environment
  • Intimate knowledge of both inbound and outbound processes with the motivational skills to effectively drive customer satisfaction is preferred. 
  • Proven budgetary and P&L experience.
  • Strong organizational and planning skills are preferred.
  • Strong verbal and written communication skills are required.
  • Ability to handle multiple tasks and work with shifting priorities.
  • Proficient with computers and related applications.
  • Must be able to work flexible schedule including nights and weekends

Project Coach

Are you seeking a fun and competitive environment? Do you enjoy helping people get the most out of their natural...

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Project Coach

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Location

5320 N LaCholla Blvd

Description

Are you seeking a fun and competitive environment? Do you enjoy helping people get the most out of their natural talents? At Afni, our call / contact center Operations teams put talent to work. We are problem solvers who work close to the action and make a difference every day. If you are a highly driven professional who is able to identify needs, speak up, and make changes, then you will love being on our team.

We are seeking a Project Coach to join our Operations Management and Customer Service support team.  Afni is where you'll have the opportunity to work hard, be rewarded, and love your job.

Responsibilities

This is a front-line supervisory position in our call / contact center. As an Afni Project Coach, you will train, manage, and motivate a Project Team of phone or web chat Customer Sales Representatives to achieve performance objectives and team goals. You will be responsible for entry level supervisory duties, including administering attendance policies, handling performance issues and maintaining project team records. You will be responsible for driving performance metrics and monitoring your reports for quality assurance.

Other responsibilities of the position include:
  • Interviewing candidates and making hiring decisions
  • Training, coaching and mentoring team members
  • Tracking attendance and approving time off
  • Completing performance appraisals
  • Assisting team members and/or responding to escalated calls from customers
  • Monitoring, tracking, identifying and reporting performance trends
  • Completing payroll reports

Requirements

As a call / contact center Project Coach, you must have outstanding communication and interpersonal skills in order to lead your diverse team of agents. Leadership, time management, and people skills are vital to this role. You must multitask effectively while handling any sort of situation that comes your way, be able to think on your feet, and make quick decisions. Qualified candidates must have very high standards for quality customer service and be passionate about building relationships, mentoring and retaining their team members.

Other requirements of the supervisory role include:
  • High school diploma, equivalent certification
  • 2 - 6 months of leadership or management experience, preferred
  • Background in sales, customer service, retail, telecommunications or related field
  • Call Center experience, a plus
  • Strong communication, organizational and creative problem solving skills
  • Ability to handle multiple tasks and work with shifting priorities
  • Must be flexible with work availability

Senior Talent Acquisition Specialist

The Sr. Talent Acquisition Specialist develops, leads and implements strategic recruiting initiatives. Collaborates with site leadership to develop and...

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Senior Talent Acquisition Specialist

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Location

5320 N LaCholla Blvd

Description

The Sr. Talent Acquisition Specialist develops, leads and implements strategic recruiting initiatives. Collaborates with site leadership to develop and execute highly effective, results driven strategies to recruit and select qualified and diverse candidates to meet business needs in a high volume full cycle of recruiting call center environment. Works closely with the Manager Recruitment Marketing to design and drive innovative projects and campaigns to attract top talent including unique marketing campaigns/employment branding, non-traditional recruiting methods to fill the pipeline. Partners with site HR Managers and site leadership to ensure all internal candidates are being reviewed and considered. Develops, leads and implements standard processes and best practices to ensure consistency across the organization and ensure compliance with applicable federal, state and local laws. Incumbent could have direct reports and have multi-site responsibilities.
 
Essential Functions and Responsibilities:
  • Identify the real hiring problems. Quickly understand the hiring challenges sites are facing and collaborate with key site leaders to put together an aggressive recruiting plan to fill the pipeline. This focus will have a heavy emphasis on community involvement and alternative community based sourcing channels to support high volume staffing needs.
  • Work with HR Leadership to provide a dashboard that all managers and recruiters can use to track the status of results. Specifically monitor incoming candidate quality by sourcing channel, time-to-fill, hiring decision maker (recruiter vs. hiring manager) and early retention. Become intimately involved in Afni's assessment / selection process. Keep abreast of new assessment tools in the industry. Partner with site leadership to create improvement programs for all critical factors that would also include subsequent onboarding and retention strategies.
  • Create / lead Labor Market Analysis that includes: supply of active target candidates including occupations based on similar skillsets; demand on market from top competitors for Afni's target talent; expected growth of competing industries; Afni and competitors compensation information for local markets; projected industry growth in target market.
  • Monitor, write content and post for online forums and social media sites. Monitor recruiting expenditures and provide input to recruiting budget.

Requirements

  • Bachelor's Degree in Human Resources, Marketing, Business Administration or a closely related field preferred
  • 3-5 years' experience in a high volume, full cycle of recruiting, Business Process Outsourcer (BPO) call center environment.
  • Proven success staffing in a high volume recruiting environment
  • Previous supervisory experience leading a team of Recruiters highly desirable.
  • Ability to travel within community on a daily basis and attend community functions to promote and inform the public about employment opportunities
  • Possess a real passion and proven track record of attracting and matching the best candidates for where they will have the most success.
  • Exemplary oral and written communication skills.
  • Comfortable with public speaking; able to lead meetings using conferencing and presentation equipment
  • Demonstrated proficiency with Microsoft Office Suite. HRIS and corresponding applicant tracking system experience required.
  • Proficient in monitoring, writing content and posting for online forums and social media sites

Talent Acquisition Manager

The Talent Acquisition Manager will manage the relationships and contracts for web-based selection solutions. Provide leadership, support, advocacy, and vision...

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Talent Acquisition Manager

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Location

5320 N LaCholla Blvd

Description

The Talent Acquisition Manager will manage the relationships and contracts for web-based selection solutions. Provide leadership, support, advocacy, and vision to a team of experienced call center recruiters who provide recruiting support to Hiring Managers and Human Resource Managers across several contact center locations. This team typically fills call center production positions. The Talent Acquisition Manager will develop new strategies and programs to attract candidates and work closely with call center recruiters in the sites to share best practices, provide assistance on critical needs, and coordinate on regional-level initiatives. This position reports to the Director of Human Resources.
 

Responsibilities

In this role, you'll:
  • Develop, initiate and implement a wide range of cost-effective sourcing strategies that result in meeting hiring and retention metrics in order to achieve required staffing levels with the best possible talent
  • Compile, maintain, analyze and report on recruitment activities, applicant flow, interviews, new hires, cost per hire, fill rate, promotions, terminations and related information in partnership with site leadership
  • Monitor utilization results and benchmark performance
  • Coordinate sourcing methods to be used in site recruiting including outsource agencies and advertisers and follow up with tracking the effectiveness of those methods
  • Interact with appropriate business partners and site Human Resource leadership to determine future staffing and retention needs
  • Manages a team of recruiters responsible for recruiting, interviewing, selection and pre-employment processing of candidates
  • Build and maintain internal and external sourcing relationships. Collaborate with site leadership in developing and maintaining professional relationships with college, university, community college and community-based employment placement efforts
  • Participate in open houses, job fairs and new site openings as needed, will require travel

Requirements

What you will need:
  • Bachelor's degree preferred in business or related to HR field, PHR preferred
  • Five to seven years of HR or call center, and/or recruiting experience preferred
  • Excellent leadership skills with a philosophy of creating a high-trust culture that empowers employees as individual contributors and fosters a strong team environment
  • Initiative, creativity, and outstanding written and verbal communication skills
  • Ability to work in a matrix organizational structure, developing strong relationships with all levels of management
  • Willingness and ability to manage a team of recruiters across our U.S. contact centers working flexible hours with a high level of autonomy.
  • Proficient with computers and related applications including HRIS and Microsoft Office Suite.
  • Knowledge of federal and state employment laws
  • Demonstrates effective presentation skills in a variety of settings: one-on-one, small and large groups, with peers, direct reports and upper/executive management
  • Understands customer priorities and strives to exceed customer expectations
  • Builds productive relationships at all levels
  • Knows how and when to engage management to move initiatives forward
  • Presents analysis in easy to understand formats
  • Effectively adapts in times of change or adversity
  • Finds innovative ways to achieve functional goals by looking for different methods, processes or resources
SET 800x400

7810 East Escalante Rd. | Tucson, AZ

Business Customer Service Representative (Mon-Fri)

$1,300 Afni Welcome Loyalty Bonus Join the Afni team this month and receive up to $1,300 over the next...

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Business Customer Service Representative (Mon-Fri)

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Location

7810 E Escalante Rd

Description

$1,300 Afni Welcome Loyalty Bonus

Join the Afni team this month and receive up to $1,300 over the next six months on top of your hourly wage and other bonuses!

Afni is hiring Customer Service Representatives to help our clients' business customers when they contact our call center. The days of operation for this program are Monday--Friday.
 
Be successful and advance your career with award-winning paid training and professional development opportunities.
 
Here's what you'll do:
  • Answer calls from business customers and help them with their telecommunications accounts.
  • Build connections and trust with businesses.
  • Identify business needs.
  • Provide a high level of support to multiple business types.
  • Meet and exceed monthly customer experience goals.

Requirements

You're qualified if you:
  • Are at least 18 years old
  • Have a high school diploma or GED
  • Can use a computer and navigate the web
  • Are adaptable to changing situations
  • Can pass a drug test and criminal background check
The application takes just a few minutes to complete.
 
Once you have completed your application, you can self-schedule a time to come on site for the next steps in the process or feel free to stop by our center at 7810 E Escalante Rd between the hours of 8 a.m. and 4 p.m.
 

Call Center Customer Service Representative (Entry Level)

$1,300 Afni Welcome Loyalty Bonus Join the Afni team this month and receive up to $1,300 over the next...

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Call Center Customer Service Representative (Entry Level)

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Location

7810 E Escalante Rd

Description

$1,300 Afni Welcome Loyalty Bonus

Join the Afni team this month and receive up to $1,300 over the next six months on top of your hourly wage and other bonuses!

We're hiring Entry-level Customer Service Representatives (CSRs) for our call center operations in Tucson, Arizona. Afni is a contact center company and our call center agents are the backbone of our business. When customers call us, our CSRs answer the phone, make connections, answer questions, solve problems, and get people happily on their way.

Are you ready to be successful, advance your career, make friends, and do meaningful work that makes a difference to people? Join our global team and fuel your passion for work and life.

As a Call Center Customer Service Representative, you'll:

  • Work in our call center, wear a headset, and talk to customers who call you over the phone.
  • Help customers with their accounts. People call us because they have billing questions, are having product and service trouble, need to upgrade or downgrade their accounts, or want or need to buy products. We're here to help them.
  • Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both.
  • Stick to your schedule, show up for work on time, and get engaged with our company's culture and activities. The more you invest in your career, the more it gives back to you.

When you join Afni, we will:

  • Instantly make you part of our global family of diverse people focused on making really good customer experiences happen.
  • Start you off with a base pay of $11.25 per hour, well above the minimum wage.
  • Give you ways to earn more every single month through bonus and incentives.
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Offer you the benefits you'd expect, plus some surprise perks you'll love.

Requirements

Bring it. You're qualified if you:
 
  • Are at least 18 years old.
  • Have a high school diploma or GED.
  • Are legally eligible to work in the United States.
  • Can use a computer and navigate the web.
  • Are adaptable to changing situations.
  • Have a naturally positive attitude.
  • Love to help people.
  • Are ready to be part of a team and contribute to Afni's success.
  • Can pass a drug test and criminal background check.

 The application takes just a few minutes to complete.

 Once you have completed your application, you can self-schedule a time to come on site for the next steps in the process or feel free to stop by our center at 7810 E Escalante Rd between the hours of 8 a.m. and 4 p.m.

Customer Sales Representative

$1,300 Afni Welcome Loyalty Bonus Join the Afni team this month and receive up to $1,300 over the next six...

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Customer Sales Representative

Apply Now

Location

7810 E Escalante Rd

Description

$1,300 Afni Welcome Loyalty Bonus

Join the Afni team this month and receive up to $1,300 over the next six months on top of your hourly wage and other bonuses!

 Ready to start a sales career and advance your career? We're hiring entry-level Customer Sales Representatives for our inbound call centers. With commission, our top performing sales reps make $18 per hour (and even more).

You'll use your customer service and sales skills to help customers discover the products they need, and even help them complete the sale. In this inside sales role, you will be part of Afni's call center team making a difference every day. Our award-winning training will help you succeed and grow your career here.

This is a sales position and you'll be eligible to get bonuses and incentives. Plus, Afni offers medical benefits, tuition reimbursement, professional development, and career advancement.

Here's what you'll do:

  • Work in our inbound sales call center and represent our clients.
  • Make connections with customers over the phone.
  • Help customers find and buy products, services, and upgrades.
  • Meet and exceed monthly sales and retention goals.

Requirements

You're qualified if you:

  • Are at least 18 years old.
  • Have a high school diploma or GED.
  • Have at least 6 months of sales experience in a call center or service-related industry (telecommunications, retail, foodservice, or similar.)
  • Can use a computer and navigate the web.
  • Have good communication and sales skills.
  • Are adaptable to changing situations

Once you have completed your application, you can self-schedule a time to come on site for the next steps in the process or feel free to stop by our center at 7810 E Escalante Rd between the hours of 8 a.m. and 4 p.m.

Project Coach

Are you seeking a fun and competitive environment? Do you enjoy helping people get the most out of their natural...

Show More + Apply Now

Project Coach

Apply Now

Location

7810 E Escalante Rd

Description

Are you seeking a fun and competitive environment? Do you enjoy helping people get the most out of their natural talents? At Afni, our call / contact center Operations teams put talent to work. We are problem solvers who work close to the action and make a difference every day. If you are a highly driven professional who is able to identify needs, speak up, and make changes, then you will love being on our team.

We are seeking a Project Coach to join our Operations Management and Customer Service support team.  Afni is where you'll have the opportunity to work hard, be rewarded, and love your job.

Responsibilities

This is a front-line supervisory position in our call / contact center. As an Afni Project Coach, you will train, manage, and motivate a Project Team of phone or web chat Customer Sales Representatives to achieve performance objectives and team goals. You will be responsible for entry level supervisory duties, including administering attendance policies, handling performance issues and maintaining project team records. You will be responsible for driving performance metrics and monitoring your reports for quality assurance.

Other responsibilities of the position include:
  • Interviewing candidates and making hiring decisions
  • Training, coaching and mentoring team members
  • Tracking attendance and approving time off
  • Completing performance appraisals
  • Assisting team members and/or responding to escalated calls from customers
  • Monitoring, tracking, identifying and reporting performance trends
  • Completing payroll reports

Requirements

As a call / contact center Project Coach, you must have outstanding communication and interpersonal skills in order to lead your diverse team of agents. Leadership, time management, and people skills are vital to this role. You must multitask effectively while handling any sort of situation that comes your way, be able to think on your feet, and make quick decisions. Qualified candidates must have very high standards for quality customer service and be passionate about building relationships, mentoring and retaining their team members.

Other requirements of the supervisory role include:
  • High school diploma, equivalent certification
  • 2 - 6 months of leadership or management experience, preferred
  • Background in sales, customer service, retail, telecommunications or related field
  • Call Center experience, a plus
  • Strong communication, organizational and creative problem solving skills
  • Ability to handle multiple tasks and work with shifting priorities
  • Must be flexible with work availability

Spanish Bilingual Customer Sales Representative

$1,300 Afni Welcome Loyalty Bonus Join the Afni team this month and receive up to $1,300 over the next...

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Spanish Bilingual Customer Sales Representative

Apply Now

Location

7810 E Escalante Rd

Description

$1,300 Afni Welcome Loyalty Bonus

Join the Afni team this month and receive up to $1,300 over the next six months on top of your hourly wage and other bonuses!

Are you fluent in proper Spanish and English? Are you looking for a rewarding position that offers career advancement? Afni is now hiring entry-level Spanish / English bilingual sales positions. As a bilingual phone Customer Sales Representative, you will use your customer service and sales abilities to help customers find and purchase products and services. In this inside sales role, you will be part of Afni's call center team making a difference every day. You will receive award-winning paid training designed to help you succeed.

This is a sales position where you will receive hourly plus the opportunity to receive bonus and incentives.What's not to love about that! On top of that, Afni offers a full-line of medical benefits, tuition reimbursement, professional development and career advancement.

MUST BE ABLE TO SPEAK AND WRITE FLUENTLY IN ENGLISH AND SPANISH.

Think you have what it takes to perform the following duties?
  • Build and maintain rapport with customers
  • Identify customer needs; review and update activity on accounts
  • Qualify and help customers find and purchase products and services
  • Meet and exceed monthly sales and retention goals

Requirements

You're qualified if you:
  • High school diploma, GED or higher
  • 6 months to 1 year of customer sales experience in a call center or service related industry preferred (telecommunications, retail, cashier, food service, etc.)
  • Computer proficiency, including web navigation
  • Strong communication and sales abilities
  • Adaptable to changing situations

You must be at least 18 years old to apply and pass drug screen, criminal background check, and comprehensive assessments during and after training.

Once you have completed your application, you can self-schedule a time to come on site for the next steps in the process or feel free to stop by our center at 7810 E Escalante Rd between the hours of 8 a.m. and 4 p.m.

Web Chat Customer Sales Representative

$1,300 Afni Welcome Loyalty Bonus Join the Afni team this month and receive up to $1,300 over the next...

Show More + Apply Now

Web Chat Customer Sales Representative

Apply Now

Location

7810 E Escalante Rd

Description

$1,300 Afni Welcome Loyalty Bonus

Join the Afni team this month and receive up to $1,300 over the next six months on top of your hourly wage and other bonuses!

Are you skilled in online web chat? Are you looking for a position where you can increase your knowledge in the areas of sales and customer service? We are looking for entry level Internet Customer Sales Representatives to work in an inbound internet chat center.

In this role, you will use your internet navigation skills, sales training, and excellent customer service to identify customer needs, help the customer find the right product or service that best fits his/her needs, and review and update activity on accounts. This will be done while handling multiple chat sessions at the same time in a prompt, professional and friendly manner while focusing on the customer experience.

It's good to be part of something big and see the impact your individual performance makes to the team. By joining our inbound internet chat center team, you will make a difference on the front lines of customer sales and enjoy the following as an Afni team member:
 
  • Paid Training! 2-3 week paid training program
  • Fun team environment
  • Paid Time Off / Sick Time / Holidays
  • Comprehensive Benefits Plan including: Medical, Dental and Vision Insurance
  • Tuition Reimbursement (up to $3,000 / year)
  • 401(k) retirement savings

Requirements

Successful candidates are fanatical about helping people and are able to effectively multi-task in a fast-paced internet based environment.
 
Additional requirements include:
  • High School Diploma or GED; Bachelor's Degree, preferred
  • 6 months to 1 year of experience in contact or call center support for phone, internet, entertainment or TV. Experience in the following areas will also be considered: communications, retail, cashier, or food service.
  • Computer proficiency, including web navigation and basic keyboarding skills
  • Excellent written communications skills

You must be at least 18 years old to apply and pass drug screen, criminal background check, and comprehensive assessments during and after training.

Once you have completed your application, you can self-schedule a time to come on site for the next steps in the process or feel free to stop by our center at 7810 E Escalante Rd between the hours of 8 a.m. and 4 p.m.

women

WHAT OUR EMPLOYEES SAY

"I started in Desktop Support and was promoted to the Network Team within 1.5 years. Now, I just want to keep learning more products and moving up within the team."

Lucas, IT Associate Network Engineer
women

What Our Employees Say

“I chose Afni because I wanted to work 40 hours a week in a nice environment. I enjoy my job and I’ve made some good friends here.”

Erin, Customer Sales Representative
women

What Our Employees Say

“Afni has given me the opportunity to learn valuable skills while being paid! I started as an agent, and now I train and coach teams of my own.”

Kier, Transition and Training Coach

WORKING HERE

We’re a contact center company representing the world’s best companies. When our clients’ customers contact us – by phone or online - we answer their questions and sometimes even sell products and services. We believe in working hard & treating people with respect.

Make a Difference

When customers connect with us, they need help. With each conversation, you’ll have a chance to resolve an issue and make someone’s day better.

Learn and Grow With Us

Our award-winning training and development programs get you ready to work. And your skills and career will just keep getting better, thanks to our professional development programs. We love watching employees succeed.

perks

The Perks

  • Competitive pay
  • Bonus and incentive plans
  • Casual dress code
  • Fun events
  • Optional community projects
  • Paid time off and holidays
  • Medical, dental, and vision insurance
  • Tuition reimbursement
  • Professional development
  • Career advancement
  • Award-winning training
  • Set schedules