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RCT 360x180

5320 N. LaCholla Blvd. | Tucson, AZ

Details

Customer Service Representative

WIL 800x400

5451 E. Williams Blvd. | Tucson, AZ

Details

Business Intelligence Analyst

Details

Call Center Project Coach

Details

Customer Service Representative

SET 800x400

7810 East Escalante Rd. | Tucson, AZ

Details

Call Center Customer Service Representative

Details

Contact Center Sales Director

Customer Service Representative

Location

5320 N LaCholla Blvd

Description

New starting wage for this position!
$11.25 per hour + bonus opportunities!
 
Afni is hiring entry-level Customer Service Representatives to help our clients' customers with service requests when they contact our call center.
 
Be successful and advance your career with award-winning paid training and professional development opportunities.
 

Here's what you'll do:

  • Build connections and trust with customers.
  • Identify customer needs.
  • Review and update accounts.
  • Meet and exceed monthly customer experience goals.

Requirements

You're qualified if you:
  • Are at least 18 years old
  • Have a high school diploma or GED
  • Can use a computer and navigate the web
  • Are adaptable to changing situations
  • Can pass a drug test and criminal background check

The application takes just a few minutes to complete.

Once you have completed your application, you can self-schedule a time to come on site for the next steps in the process or feel free to stop by our center at 5320 N La Cholla Blvd between the hours of 8 a.m. and 4 p.m.

Business Intelligence Analyst

Location

5451 E Williams Blvd

Description

Business Intelligence. Data Warehouse. Tableau. Are you an analytical, strategic and detail oriented person with the passion to dive into processes and procedures to ensure things are being done in the most effective and efficient manner? Do you enjoy finding out the "why"? If so, Afni has a great opportunity for you!

Afni is looking for a Business Intelligence Analyst who is responsible for analyzing Business Intelligence (BI) and reporting requirements, developing value-added BI solutions, and producing a variety of reports and dashboards. Will participate in requirements collection, analysis, definition, and documentation activities, assisting in defining and prioritizing content to be included in the Enterprise Data Warehouse.

What you will be doing:

  •  Develop reports and dashboards using Microsoft & Tableau technologies.
  • Provide guidance on best practices and approaches to design and implement effective and standardized Tableau driven dashboards and analytics.
  • Participate in requirements collection, analysis, definition, and documentation activities; assisting in defining and prioritizing content to be included in the Enterprise Data Warehouse.
  • Obtain and analyze data by accessing multiple sources, including data warehouses and client data sources.
  • Examine and review unusual variances. Make recommendations when applicable for process improvement.
  • Ensure timely execution of small and medium scope projects.
  • Deliver informal hands-on training for internal departments.

Requirements

What you will need:

  • Bachelor's degree in Information Technology, Mathematics, or related field preferred with 3-5 years of work experience in a process driven environment.
  • 3+ years' experience in working in Business Intelligence and/or Data Warehouse environment
  • Demonstrated expertise with SQL and Microsoft Excel required.
  • 1-3 years of experience with Tableau preferred.
  • Familiar with and can put into practice, statistical analysis methods.
  • Relies on experience and judgment to plan and accomplish goals.
  • Dedicated to providing high quality products and services to internal and external customers.
  • Performs a variety of complicated tasks.
  • May lead and direct the work of non-exempt employees.
  • Exhibits clear written and verbal communication skills.
  • Ability to multi-task and demonstrate attention to detail.
  • Builds cross functional relationships.
  • Takes action to meet customer needs and concerns.
  • Fulfills role as team member by directing own efforts toward accomplishment of group goals
  • Reprioritizes work to accommodate shifting priorities.
  • Incorporates feedback to improve performance.

 What's in it for you:

  • Competitive salary and excellent benefits.
  • Unique opportunity to work with all levels of employees from agent level on up through Leadership team to document processes and provide insight into possible improvements.
  • Ability to make an immediate impact through your contributions.

If you are interested in joining a company that truly values your work and effort, please check us out!

Call Center Project Coach

Location

5451 E Williams Blvd

Description

Are you seeking a fun and competitive environment? Do you enjoy helping people get the most out of their natural talents? At Afni, our call / contact center Operations teams put talent to work. We are problem solvers who work close to the action and make a difference every day. If you are a highly driven professional who is able to identify needs, speak up, and make changes, then you will love being on our team.

We are seeking a Project Coach to join our Operations Management and Customer Service support team.  Afni is where you'll have the opportunity to work hard, be rewarded, and love your job.

Responsibilities

This is a front-line supervisory position in our call / contact center. As an Afni Project Coach, you will train, manage, and motivate a Project Team of phone Customer Service Representatives to achieve performance objectives and team goals. You will train your team of new hires in the classroom and move with them into production state. You will be responsible for entry level supervisory duties, including administering attendance policies, handling performance issues and maintaining project team records. You will be responsible for driving performance metrics and monitoring your reports for quality assurance.

Other responsibilities of the position include:
  • Interviewing candidates and making hiring decisions
  • Training, coaching and mentoring team members
  • Tracking attendance and approving time off
  • Completing performance appraisals
  • Assisting team members and/or responding to escalated calls from customers
  • Monitoring, tracking, identifying and reporting performance trends

Requirements

As a call / contact center Project Coach, you must have outstanding communication and interpersonal skills in order to lead your diverse team of agents. Leadership, time management, and people skills are vital to this role. You must multitask effectively while handling any sort of situation that comes your way, be able to think on your feet, and make quick decisions. Qualified candidates must have very high standards for quality customer service and be passionate about building relationships, mentoring and retaining their team members.

Other requirements of the supervisory role include:
  • High school diploma, equivalent certification
  • 2 - 6 months of leadership or management experience, preferred
  • Background in sales, customer service, retail, telecommunications or related field
    Call Center experience, a plus
  • Strong communication, organizational and creative problem solving skills
  • Ability to handle multiple tasks and work with shifting priorities
  • Must be flexible with work availability

Customer Service Representative

Location

5451 E Williams Blvd

Description

New starting wage for this position!
$11.25 per hour + bonus opportunities!
 
Afni is hiring entry-level Customer Service Representatives to help our clients' customers with service requests when they contact our call center.
 
Be successful and advance your career with award-winning paid training and professional development opportunities.
 
Here's what you'll do:
  • Build connections and trust with customers.
  • Identify customer needs.
  • Review and update accounts.
  • Meet and exceed monthly customer experience goals.

Requirements

You're qualified if you:
  • Are at least 18 years old
  • Have a high school diploma or GED
  • Can use a computer and navigate the web
  • Are adaptable to changing situations
  • Can pass a drug test and criminal background check
The application takes just a few minutes to complete.
 
Once you have completed your application, you can self-schedule a time to come on site for the next steps in the process or feel free to stop by our center at 5451 E Williams Blvd between the hours of 8 a.m. and 4 p.m.

Call Center Customer Service Representative

Location

7810 E Escalante Rd

Description

Afni is hiring entry-level Customer Service Representatives to help our clients' customers with service requests when they contact our call center.

Although this is a customer service position, you'll also up-sell and cross-sell products and services to customers.

Afni team members in this role start at $11.25 per hour and can earn bonuses.

Afni sets you up to succeed and advance in your career with award-winning paid training and professional development opportunities.

Here's what you'll be doing:
  • Build connections and trust with customers.
  • Identify customer needs.
  • Review and update accounts.
  • Help customers find and purchase the best products and services.
  • Meet and exceed monthly retention and up-sell goals.

Requirements

You're qualified if you:

  • Are at least 18 years old.
  • Have a high school diploma or GED.
  • Have at least 6 months of sales experience (preferred) in call centers, retail, or restaurants.
  • Can use a computer and navigate the web.
  • Have strong communication and sales abilities.
  • Are adaptable to changing situations.
  • Can pass a drug test and criminal background check
The application just takes a few minutes to complete.
 
Once you have completed your application, you can self-schedule a time to come on site for the next steps in the process or feel free to stop by our center at 7810 E Escalante Rd between the hours of 8 a.m. and 4 p.m.

Contact Center Sales Director

Location

7810 E Escalante Rd

Description

Are you a high energy, results driven contact center leader? Do you have proven BPO experience leading teams across all channels including Chat, Sales and Service? Are you able to successfully drive sales through exemplary customer service, specifically in a pay per sale environment? If so, we want to hear from you.

Afni is looking for a contact center Sales / Operations Director to lead one of our Tucson contact centers. The Operations Director will oversee the operations of the entire center including staffing levels for all projects and departmental financial impact factors, in order to ensure all client expectations are consistently being met for each project. 

Responsibilities

  • Lead managers and coaches to meet or exceed client KPI's and expectations for multiple sales / service programs within the center. Collect, analyze and present appropriate program data from the perspective of improving performance and quality on all projects. Initiate Action Improvement Plans when KPI's are not being met to drive performance improvement. 
  • Provide and present data for client operations meetings and reviews. Attend all weekly client meetings. Meet all appropriate deadlines, as specified. 
  • Manage human resources process to maximize revenue within the center by accurately forecasting, acquiring, training, and redistributing resources as required. 
  • Oversee the operating procedures of the center to ensure client and company standards are being met or exceeded. 
  • Supervise, mentor and develop all management personnel within the center. Build positive relationships between support personnel and operations personnel. 
  • Manage to the annual center budget. Analyze and report on financial variances and initiate operational change to increase revenue and/or reduce cost and improve financial results. 
  • Create and maintain a solid client interface with open lines of communication to ensure the highest levels of customer service. 
  • Monitor employee relations within the center and handle any employee issues, such as conflicts and personnel issues. 
  • Lead internal center communications to define center and project objectives and accomplishments and promote a culture of unity, fairness and trust. 
  • Conduct annual performance appraisals on all management personnel and/or direct reports. Initiate and track performance measurements for coaches throughout the year.

Requirements

What you will need:
 
  • Bachelor's degree with 5-8 years of proven Management experience in a BPO contact center environment with the ability to drive sales through service, specifically inbound telesales.
  • Must have proven sales, budgetary and P & L experience.
  • Intimate knowledge of both inbound and outbound processes with the motivational skills to effectively drive customer satisfaction is required.
  • Thorough understanding of sales chat projects, the associated technologies, and proven effectiveness driving sales in that type of environment is required. 
  • Strong leadership and interpersonal skills as well as exemplary oral and written communication skills.
  • Possess strong organizational and planning skills along with operational creativity.
  • Ability to analyze and accurately report Operational results.
  • Proficient with computers and related applications.
  • Possess a passion for Customer Service.
  • Must be a team builder.
  • Ability to cope with frequent and unexpected changes.
RCT 360x180

5320 N. LaCholla Blvd. | Tucson, AZ

Details

Customer Service Representative

Customer Service Representative

Location

5320 N LaCholla Blvd

Description

New starting wage for this position!
$11.25 per hour + bonus opportunities!
 
Afni is hiring entry-level Customer Service Representatives to help our clients' customers with service requests when they contact our call center.
 
Be successful and advance your career with award-winning paid training and professional development opportunities.
 

Here's what you'll do:

  • Build connections and trust with customers.
  • Identify customer needs.
  • Review and update accounts.
  • Meet and exceed monthly customer experience goals.

Requirements

You're qualified if you:
  • Are at least 18 years old
  • Have a high school diploma or GED
  • Can use a computer and navigate the web
  • Are adaptable to changing situations
  • Can pass a drug test and criminal background check

The application takes just a few minutes to complete.

Once you have completed your application, you can self-schedule a time to come on site for the next steps in the process or feel free to stop by our center at 5320 N La Cholla Blvd between the hours of 8 a.m. and 4 p.m.
WIL 800x400

5451 E. Williams Blvd. | Tucson, AZ

Details

Business Intelligence Analyst

Business Intelligence Analyst

Location

5451 E Williams Blvd

Description

Business Intelligence. Data Warehouse. Tableau. Are you an analytical, strategic and detail oriented person with the passion to dive into processes and procedures to ensure things are being done in the most effective and efficient manner? Do you enjoy finding out the "why"? If so, Afni has a great opportunity for you!

Afni is looking for a Business Intelligence Analyst who is responsible for analyzing Business Intelligence (BI) and reporting requirements, developing value-added BI solutions, and producing a variety of reports and dashboards. Will participate in requirements collection, analysis, definition, and documentation activities, assisting in defining and prioritizing content to be included in the Enterprise Data Warehouse.

What you will be doing:

  •  Develop reports and dashboards using Microsoft & Tableau technologies.
  • Provide guidance on best practices and approaches to design and implement effective and standardized Tableau driven dashboards and analytics.
  • Participate in requirements collection, analysis, definition, and documentation activities; assisting in defining and prioritizing content to be included in the Enterprise Data Warehouse.
  • Obtain and analyze data by accessing multiple sources, including data warehouses and client data sources.
  • Examine and review unusual variances. Make recommendations when applicable for process improvement.
  • Ensure timely execution of small and medium scope projects.
  • Deliver informal hands-on training for internal departments.

Requirements

What you will need:

  • Bachelor's degree in Information Technology, Mathematics, or related field preferred with 3-5 years of work experience in a process driven environment.
  • 3+ years' experience in working in Business Intelligence and/or Data Warehouse environment
  • Demonstrated expertise with SQL and Microsoft Excel required.
  • 1-3 years of experience with Tableau preferred.
  • Familiar with and can put into practice, statistical analysis methods.
  • Relies on experience and judgment to plan and accomplish goals.
  • Dedicated to providing high quality products and services to internal and external customers.
  • Performs a variety of complicated tasks.
  • May lead and direct the work of non-exempt employees.
  • Exhibits clear written and verbal communication skills.
  • Ability to multi-task and demonstrate attention to detail.
  • Builds cross functional relationships.
  • Takes action to meet customer needs and concerns.
  • Fulfills role as team member by directing own efforts toward accomplishment of group goals
  • Reprioritizes work to accommodate shifting priorities.
  • Incorporates feedback to improve performance.

 What's in it for you:

  • Competitive salary and excellent benefits.
  • Unique opportunity to work with all levels of employees from agent level on up through Leadership team to document processes and provide insight into possible improvements.
  • Ability to make an immediate impact through your contributions.

If you are interested in joining a company that truly values your work and effort, please check us out!

Details

Call Center Project Coach

Call Center Project Coach

Location

5451 E Williams Blvd

Description

Are you seeking a fun and competitive environment? Do you enjoy helping people get the most out of their natural talents? At Afni, our call / contact center Operations teams put talent to work. We are problem solvers who work close to the action and make a difference every day. If you are a highly driven professional who is able to identify needs, speak up, and make changes, then you will love being on our team.

We are seeking a Project Coach to join our Operations Management and Customer Service support team.  Afni is where you'll have the opportunity to work hard, be rewarded, and love your job.

Responsibilities

This is a front-line supervisory position in our call / contact center. As an Afni Project Coach, you will train, manage, and motivate a Project Team of phone Customer Service Representatives to achieve performance objectives and team goals. You will train your team of new hires in the classroom and move with them into production state. You will be responsible for entry level supervisory duties, including administering attendance policies, handling performance issues and maintaining project team records. You will be responsible for driving performance metrics and monitoring your reports for quality assurance.

Other responsibilities of the position include:
  • Interviewing candidates and making hiring decisions
  • Training, coaching and mentoring team members
  • Tracking attendance and approving time off
  • Completing performance appraisals
  • Assisting team members and/or responding to escalated calls from customers
  • Monitoring, tracking, identifying and reporting performance trends

Requirements

As a call / contact center Project Coach, you must have outstanding communication and interpersonal skills in order to lead your diverse team of agents. Leadership, time management, and people skills are vital to this role. You must multitask effectively while handling any sort of situation that comes your way, be able to think on your feet, and make quick decisions. Qualified candidates must have very high standards for quality customer service and be passionate about building relationships, mentoring and retaining their team members.

Other requirements of the supervisory role include:
  • High school diploma, equivalent certification
  • 2 - 6 months of leadership or management experience, preferred
  • Background in sales, customer service, retail, telecommunications or related field
    Call Center experience, a plus
  • Strong communication, organizational and creative problem solving skills
  • Ability to handle multiple tasks and work with shifting priorities
  • Must be flexible with work availability
Details

Customer Service Representative

Customer Service Representative

Location

5451 E Williams Blvd

Description

New starting wage for this position!
$11.25 per hour + bonus opportunities!
 
Afni is hiring entry-level Customer Service Representatives to help our clients' customers with service requests when they contact our call center.
 
Be successful and advance your career with award-winning paid training and professional development opportunities.
 
Here's what you'll do:
  • Build connections and trust with customers.
  • Identify customer needs.
  • Review and update accounts.
  • Meet and exceed monthly customer experience goals.

Requirements

You're qualified if you:
  • Are at least 18 years old
  • Have a high school diploma or GED
  • Can use a computer and navigate the web
  • Are adaptable to changing situations
  • Can pass a drug test and criminal background check
The application takes just a few minutes to complete.
 
Once you have completed your application, you can self-schedule a time to come on site for the next steps in the process or feel free to stop by our center at 5451 E Williams Blvd between the hours of 8 a.m. and 4 p.m.
SET 800x400

7810 East Escalante Rd. | Tucson, AZ

Details

Call Center Customer Service Representative

Call Center Customer Service Representative

Location

7810 E Escalante Rd

Description

Afni is hiring entry-level Customer Service Representatives to help our clients' customers with service requests when they contact our call center.

Although this is a customer service position, you'll also up-sell and cross-sell products and services to customers.

Afni team members in this role start at $11.25 per hour and can earn bonuses.

Afni sets you up to succeed and advance in your career with award-winning paid training and professional development opportunities.

Here's what you'll be doing:
  • Build connections and trust with customers.
  • Identify customer needs.
  • Review and update accounts.
  • Help customers find and purchase the best products and services.
  • Meet and exceed monthly retention and up-sell goals.

Requirements

You're qualified if you:

  • Are at least 18 years old.
  • Have a high school diploma or GED.
  • Have at least 6 months of sales experience (preferred) in call centers, retail, or restaurants.
  • Can use a computer and navigate the web.
  • Have strong communication and sales abilities.
  • Are adaptable to changing situations.
  • Can pass a drug test and criminal background check
The application just takes a few minutes to complete.
 
Once you have completed your application, you can self-schedule a time to come on site for the next steps in the process or feel free to stop by our center at 7810 E Escalante Rd between the hours of 8 a.m. and 4 p.m.
Details

Contact Center Sales Director

Contact Center Sales Director

Location

7810 E Escalante Rd

Description

Are you a high energy, results driven contact center leader? Do you have proven BPO experience leading teams across all channels including Chat, Sales and Service? Are you able to successfully drive sales through exemplary customer service, specifically in a pay per sale environment? If so, we want to hear from you.

Afni is looking for a contact center Sales / Operations Director to lead one of our Tucson contact centers. The Operations Director will oversee the operations of the entire center including staffing levels for all projects and departmental financial impact factors, in order to ensure all client expectations are consistently being met for each project. 

Responsibilities

  • Lead managers and coaches to meet or exceed client KPI's and expectations for multiple sales / service programs within the center. Collect, analyze and present appropriate program data from the perspective of improving performance and quality on all projects. Initiate Action Improvement Plans when KPI's are not being met to drive performance improvement. 
  • Provide and present data for client operations meetings and reviews. Attend all weekly client meetings. Meet all appropriate deadlines, as specified. 
  • Manage human resources process to maximize revenue within the center by accurately forecasting, acquiring, training, and redistributing resources as required. 
  • Oversee the operating procedures of the center to ensure client and company standards are being met or exceeded. 
  • Supervise, mentor and develop all management personnel within the center. Build positive relationships between support personnel and operations personnel. 
  • Manage to the annual center budget. Analyze and report on financial variances and initiate operational change to increase revenue and/or reduce cost and improve financial results. 
  • Create and maintain a solid client interface with open lines of communication to ensure the highest levels of customer service. 
  • Monitor employee relations within the center and handle any employee issues, such as conflicts and personnel issues. 
  • Lead internal center communications to define center and project objectives and accomplishments and promote a culture of unity, fairness and trust. 
  • Conduct annual performance appraisals on all management personnel and/or direct reports. Initiate and track performance measurements for coaches throughout the year.

Requirements

What you will need:
 
  • Bachelor's degree with 5-8 years of proven Management experience in a BPO contact center environment with the ability to drive sales through service, specifically inbound telesales.
  • Must have proven sales, budgetary and P & L experience.
  • Intimate knowledge of both inbound and outbound processes with the motivational skills to effectively drive customer satisfaction is required.
  • Thorough understanding of sales chat projects, the associated technologies, and proven effectiveness driving sales in that type of environment is required. 
  • Strong leadership and interpersonal skills as well as exemplary oral and written communication skills.
  • Possess strong organizational and planning skills along with operational creativity.
  • Ability to analyze and accurately report Operational results.
  • Proficient with computers and related applications.
  • Possess a passion for Customer Service.
  • Must be a team builder.
  • Ability to cope with frequent and unexpected changes.
women

What Our Employees Say

“I chose Afni because I wanted to work 40 hours a week in a nice environment. I enjoy my job and I’ve made some good friends here.”

Erin, Customer Sales Representative
women

What Our Employees Say

“I started as an agent in 2007. Afni has given me the tools and leadership to develop. Now, I’m a coach representing Afni and doing what I enjoy most, leading by example!”

Jonathan, Program Coach
women

What Our Employees Say

“Afni has given me the opportunity to learn valuable skills while being paid! I started as an agent, and now I train and coach teams of my own.”

Kier, Transition and Training Coach

WORKING HERE

We’re a contact center company representing the world’s best companies. When our clients’ customers contact us – by phone or online - we answer their questions and sometimes even sell products and services. We believe in working hard & treating people with respect.

Make a Difference

When customers connect with us, they need help. With each conversation, you’ll have a chance to resolve an issue and make someone’s day better.

Learn and Grow With Us

Our award-winning training and development programs get you ready to work. And your skills and career will just keep getting better, thanks to our professional development programs. We love watching employees succeed.

perks

The Perks

  • Competitive pay
  • Bonus and incentive plans
  • Casual dress code
  • Fun events
  • Optional community projects
  • Paid time off and holidays
  • Medical, dental, and vision insurance
  • Tuition reimbursement
  • Professional development
  • Career advancement
  • Award-winning training
  • Set schedules